At a Glance
- Tasks: Analyse data, create reports, and support teams to improve customer satisfaction.
- Company: A2Dominion, a diverse and inclusive employer committed to making a difference.
- Benefits: Flexible working, 25 days holiday, up to 8% pension, and health benefits.
- Other info: Inclusive recruitment process with support for all applicants.
- Why this job: Join a collaborative team and make a real impact through data-driven insights.
- Qualifications: A Level in Maths and English, analytical experience, and knowledge of reporting software.
The predicted salary is between 34957 - 34957 £ per year.
Location: Ealing / Hybrid
Salary: £34,957 FTE (£20,974.20 pro rata)
Contract: 12-month fixed term, part-time (21 hours per week / 3 days per week)
DBS Level: Basic
Are you confident interpreting data, identifying trends and turning insight into meaningful action? As an Operational Analyst, you’ll play a key role in supporting operational teams through high-quality reporting, analysis and performance insight that helps drive service improvement and customer satisfaction. This is a varied and collaborative role where you’ll work closely with operational teams, stakeholders and data colleagues to develop dashboards, reports and performance information that supports decision-making across the business. We’re looking for someone analytical, detail-focused and confident communicating with a range of stakeholders, who can deliver accurate and meaningful insight.
Key Responsibilities- To have a technical understanding of systems and data management platforms used across the Group
- Produce accurate and accessible business intelligence, dashboards and reports to support operational service leads in understanding and improving performance
- Contribute to performance and assurance reporting for oversight committees, including the Customer Service Committee and Group Board
- Interpret data and provide commentary to support service improvement, customer satisfaction and first-time resolution outcomes
- Work collaboratively with operational performance colleagues to provide accurate and consistent data that supports service improvement activities
- Work alongside IT, the data team and third-party providers to support system changes and understand reporting impacts and future requirements
- Support data quality validation and data cleansing activities, helping operational teams reduce errors and improve reporting accuracy
- Contribute to high-quality performance and impact reporting to demonstrate the value of operational analytic activity
- Ensure the collection, management and use of data complies with GDPR requirements
- Educated to A Level standard or equivalent in Maths and English (Grades A*–C)
- Qualified, or willing to work towards qualification, in NICE IEX Workforce Management
- Minimum of 3 years’ experience within an analytical or statistical role
- Experience understanding IT systems, data sets and identifying data quality issues and reporting requirements
- Working knowledge of reporting software including Power BI and/or equivalent
- Experience developing dashboards and reports to meet business requirements
- Strong analytical skills, with the ability to interpret data for both strategic and operational purposes
- Ability to communicate effectively and build collaborative working relationships across teams and stakeholders
- Able to work effectively in a fast-paced environment, manage deadlines and maintain a high level of accuracy and attention to detail
- Experience of using Dynamics would be advantageous
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Operational Analyst employer: A2Dominion Group
A2Dominion is an excellent employer that prioritises employee well-being and professional growth, offering a flexible working environment in Ealing. With generous benefits such as 25 days of holiday, a contributory pension scheme, and a health and lifestyle allowance, we foster a collaborative culture where diversity is celebrated and every voice is valued. Join us to make a meaningful impact while enjoying a supportive workplace that encourages your development.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and don’t be shy about asking for insights into the company culture or the role. A friendly chat can sometimes lead to a referral, which is golden!
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis and operational performance. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers. It’ll help you showcase your analytical skills effectively!
✨Tip Number 3
Show off your skills with a portfolio! If you’ve created dashboards or reports in the past, compile them into a neat presentation. This gives you a chance to demonstrate your technical understanding and creativity during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at A2Dominion!
We think you need these skills to ace Operational Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your analytical skills and experience with data management. We want to see how your background aligns with the role of Operational Analyst, so don’t hold back on showcasing relevant projects!
Showcase Your Technical Skills:Since this role involves working with reporting software like Power BI, be sure to mention any experience you have with these tools. If you've developed dashboards or reports before, let us know how they made an impact!
Communicate Clearly:Effective communication is key in this role, so make sure your application reflects that. Use clear language and structure your thoughts well. We want to see how you can convey complex data insights in a straightforward way.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at A2Dominion Group
✨Know Your Data
As an Operational Analyst, you'll be dealing with data daily. Brush up on your understanding of data management platforms and reporting software like Power BI. Be ready to discuss how you've used data to drive service improvements in your previous roles.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you interpreted data to identify trends or solve problems. This will demonstrate your capability to provide meaningful insights that can enhance customer satisfaction.
✨Communicate Effectively
Since the role involves collaborating with various stakeholders, practice articulating your thoughts clearly. Prepare to explain complex data findings in a way that's easy for non-technical team members to understand. Good communication can set you apart!
✨Understand the Company’s Values
Familiarise yourself with A2Dominion's mission and values. During the interview, express how your skills and experiences align with their commitment to diversity and inclusion. Showing that you resonate with their culture can make a positive impression.
