Specialist Transformation Lead – Repairs
Location: Ealing / Hybrid (limited office attendance required – exp 1-2 days per month)
Salary: £69,922-£75,000 (dependent on experience)
Contract type: Permanent – Full Time (35 hours per week, Monday to Friday)
DBS Level: Basic
Help transform repairs services and deliver better outcomes for customers
Are you an experienced transformation professional with a track record of improving repairs and maintenance services? Do you enjoy leading large-scale change programmes, driving operational improvements and working with a wide range of stakeholders to deliver measurable results? If so, this could be the opportunity for you.
We're looking for a Specialist Transformation Lead – Repairs to join our Transformation & Innovation team. In this role, you'll lead complex transformation programmes and service improvement initiatives across our repairs services, helping to improve operational performance, customer satisfaction, compliance and value for money.
Working closely with Repairs, Assets, Customer Services, Digital Innovation, IT, Data & Business Intelligence and Service Improvement teams, you'll play a key role in shaping and delivering change that modernises repairs services and strengthens outcomes for both customers and the organisation.
Key Responsibilities
- Lead the delivery of repairs transformation programmes and projects aligned to organisational priorities, regulatory improvement plans and customer needs
- Manage programme governance, delivery plans, budgets, risks, dependencies, reporting and benefits realisation activities
- Work collaboratively with operational, technology and transformation teams to design and implement sustainable service improvements
- Drive improvements in repairs performance, customer satisfaction, compliance, operational efficiency and contractor management outcomes
- Support the development of business cases, investment proposals and transformation roadmaps
- Lead stakeholder engagement, communications, business readiness and adoption activities to support successful programme delivery
- Support business continuity planning and organisational resilience arrangements
- Ensure programme data, risks, issues, milestones and benefits are accurately maintained and reported
- Work with Data Governance and Business Intelligence teams to maintain reporting quality and governance compliance
- Promote a safe working environment and ensure adherence to health and safety requirements
More About You
- Knowledge of social housing compliance requirements and repairs operations (Essential)
- Degree qualified, or equivalent experience, in a relevant discipline
- Programme or Project Management qualification
- Significant experience delivering repairs and maintenance transformation initiatives
- Proven track record of leading complex change programmes and service improvement projects
- Strong understanding of programme governance, planning, reporting and benefits realisation
- Experience improving operational performance and customer outcomes within a repairs environment
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
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Specialist Transformational Lead (Repairs) in London employer: A2Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and flexibility. As the Head of Environment, Health, and Safety, you will have the opportunity to lead impactful initiatives in a complex organisation while benefiting from a hybrid working model in Ealing, which fosters collaboration and innovation. Join us to make a meaningful difference in the lives of our customers and advance your career in a dynamic environment.
