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- Tasks: Lead daily operations of the repairs contact centre and enhance customer service quality.
- Company: A leading housing provider committed to community building and diversity.
- Benefits: Hybrid work model, competitive pay, and a supportive team environment.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in contact centre management and strong leadership capabilities.
- Other info: Join a diverse team focused on improving community outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider is looking for an interim Contact Centre Manager – Repairs in Ealing (Hybrid). The successful candidate will oversee daily operations, ensuring service quality and compliance while improving customer outcomes.
This role requires proven experience in contact centre management, strong leadership abilities, and expertise in driving performance metrics. Join a team that values diversity and contributes to building communities that people love.
Interim Repairs Contact Centre Leader – Hybrid in London employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Repairs Contact Centre Leader – Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or contact centre management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around community building and diversity. Tailor your answers to show how your experience aligns with their mission.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss specific examples of how you've improved service quality and driven performance metrics in previous roles. Numbers speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Interim Repairs Contact Centre Leader – Hybrid in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management and leadership. We want to see how you've driven performance metrics in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Interim Repairs Contact Centre Leader role. Share specific examples of how you've improved service quality and customer outcomes in the past.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership abilities. We’re looking for someone who can inspire a team and drive results, so share any relevant experiences that demonstrate your capability in this area.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you brush up on your contact centre management knowledge. Understand the key performance metrics that are crucial for the role and be ready to discuss how you've driven improvements in previous positions.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you've faced and how you motivated your team to achieve great results, especially in a hybrid working environment.
✨Customer Outcomes Matter
Be ready to talk about how you've improved customer outcomes in your previous roles. Highlight any strategies you've implemented that enhanced service quality and compliance, as this will resonate with the values of the housing provider.
✨Embrace Diversity
Since the company values diversity, think about how you can contribute to building an inclusive team. Prepare to discuss your experiences working with diverse groups and how it has positively impacted your work environment.
