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- Tasks: Lead a high-performing team to deliver exceptional customer service in a hybrid role.
- Company: A forward-thinking housing association committed to diversity and inclusion.
- Benefits: Competitive benefits and support for professional growth.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Strong leadership experience in contact centre environments is essential.
- Other info: Join a supportive environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A housing association is seeking an experienced Interim Contact Centre Manager to lead operations in a hybrid role. You will ensure the delivery of exceptional customer service while managing a high-performing team.
Responsibilities include:
- Overseeing daily operations
- Driving performance improvements
- Ensuring compliance with standards
The ideal candidate will have a strong leadership background in contact centre environments and a profound commitment to enhancing customer experiences. Competitive benefits and support for diversity and inclusion are offered.
Interim Contact Centre Leader – Repairs (Hybrid) in London employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Contact Centre Leader – Repairs (Hybrid) in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or contact centre world. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially around customer service and diversity. We want you to shine when discussing how you can enhance their operations.
✨Tip Number 3
Show off your leadership skills! Be ready to share specific examples of how you've driven performance improvements in past roles. We love hearing about real results!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Interim Contact Centre Leader – Repairs (Hybrid) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in contact centre environments. We want to see how you've driven performance improvements and delivered exceptional customer service in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experiences and how your background aligns with the role. We love seeing genuine enthusiasm!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to lead a high-performing team. Numbers and results speak volumes, so don’t hold back on sharing your successes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contact centre operations. Brush up on key metrics like call handling times and customer satisfaction scores, as well as any relevant compliance standards. This will show that you’re not just familiar with the role but also passionate about delivering exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. Highlighting your leadership style and how it aligns with the company’s values will make a strong impression.
✨Emphasise Customer Experience
Be ready to discuss your approach to enhancing customer experiences. Share strategies you’ve implemented in previous roles that improved service delivery. This shows that you understand the importance of customer satisfaction and are committed to making a positive impact.
✨Ask Thoughtful Questions
Prepare insightful questions about the company’s current challenges and goals for the contact centre. This not only demonstrates your interest in the role but also gives you a chance to assess if the company is the right fit for you. It’s a two-way street, after all!
