At a Glance
- Tasks: Lead community support initiatives and create impactful programmes for customers.
- Company: A2Dominion, a forward-thinking organisation dedicated to community welfare.
- Benefits: Generous holiday, flexible working, pension contributions, and health benefits.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while leading innovative community projects.
- Qualifications: Experience in community investment, leadership, and customer support services required.
The predicted salary is between 45000 - 55000 £ per year.
This is an exciting opportunity to lead our Customer Support, Community Investment and Social Purpose functions, bringing together specialist support services, community programmes and funding opportunities to create meaningful outcomes for our customers. As Community Impact Lead, you'll shape the strategic direction of services that help customers overcome challenges, build resilience and maintain successful tenancies.
From leading complex support programmes and developing community investment initiatives, to securing external funding and building strong partnerships, you'll play a pivotal role in improving lives across the communities we serve. We're looking for someone who combines strategic thinking with a genuine passion for people. You'll be a confident leader, comfortable using insight and data to drive decisions, while also understanding the importance of empathy, collaboration and customer-centred services.
This role offers the opportunity to influence how we deliver support across the organisation, lead talented teams through an exciting period of development, and create measurable social impact at scale. You'll work closely with colleagues, local authorities, charities, funders and other partners to ensure our customers receive the support they need to succeed.
You'll work across our full portfolio throughout London and the South East, with regular travel to attend meetings, events and meet with colleagues and partners. You'll be expected to attend the office and other locations when needed to support the role and build effective relationships. The role is advertised with Ealing as the base location, although we're happy to discuss an alternative A2Dominion office location closer to your home. A Standard DBS check is required for this role.
More About You
- Degree-level qualification, equivalent professional qualification or substantial relevant experience in tenancy sustainment, financial inclusion, community investment, commissioning, social policy or a related field
- Significant leadership experience within tenancy sustainment, financial inclusion, community investment, commissioning or related customer support services
- Experience of leading complex casework through multi-agency pathways, developing and implementing support plans, and measuring outcomes
- Experience of commissioning and managing external providers, alongside fundraising, bid development and monitoring performance and impact
- Experience of leading managers and multidisciplinary teams through service improvement and organisational change
- Strong knowledge of welfare benefits, income maximisation, grants and hardship support, with an understanding of tenancy sustainment from pre-tenancy through to crisis and longer-term support
- Strong data literacy, with the ability to use performance information, dashboards, case and referral systems to support evidence-led decision-making
- Good knowledge of commissioning and procurement, including service specifications, SLAs, KPIs, compliance, contract management and value for money
- Strong understanding of safeguarding, information sharing, GDPR, equality impacts, consumer standards and relevant governance requirements
- Excellent strategic leadership, communication, relationship-building, influencing and negotiation skills
- Experience of trauma-informed practice, motivational interviewing or other strengths-based approaches
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Community Impact Lead in London employer: A2Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and flexibility. As the Head of Environment, Health, and Safety, you will have the opportunity to lead impactful initiatives in a complex organisation while benefiting from a hybrid working model in Ealing, which fosters collaboration and innovation. Join us to make a meaningful difference in the lives of our customers and advance your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community Impact Lead in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by A2Dominion Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like A2Dominion Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at A2Dominion Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at A2Dominion Group. Apply directly through us to stand out!
We think you need these skills to ace Community Impact Lead in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of A2Dominion Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Community Impact Lead, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at A2Dominion Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of A2Dominion Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
