At a Glance
- Tasks: Support individuals facing challenges and help them achieve positive changes in their lives.
- Company: Join A2Dominion, a family-friendly employer committed to making a difference.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous pension scheme.
- Other info: Inclusive workplace with opportunities for personal growth and development.
- Why this job: Make a real impact by helping vulnerable customers stabilise their lives and sustain tenancies.
- Qualifications: Experience in support roles and strong communication skills are essential.
The predicted salary is between 28125 - 34375 £ per year.
Are you passionate about supporting people to overcome challenges and make positive changes in their lives? Join us as a Community Impact Coach and play a key role in providing intensive, personalised support to customers with complex needs who are at risk of tenancy breakdown.
You’ll manage a caseload of around 15–20 customers, building trusted relationships and acting as a consistent point of contact throughout their support journey. Taking the time to understand each customer’s circumstances, you’ll provide practical and emotional support, develop tailored action plans and help them access the services and opportunities they need to move forward.
No two days are the same. You could be attending a multi‑agency meeting, advocating for a customer, supporting someone at an appointment or working with colleagues and external agencies to coordinate the right support. You’ll work with some of our most vulnerable customers, helping them overcome complex challenges and access the right support to stabilise their circumstances and sustain their tenancies.
You’ll have the opportunity to contribute to shaping how we deliver support in the future. A full induction and training programme will be provided, and we’re looking for someone who is adaptable, curious and genuinely committed to helping customers achieve positive outcomes.
We’re looking to appoint two Community Impact Coaches, ideally with one based in Oxford and one based in Ealing. As the role involves supporting customers across our communities and attending appointments and meetings, a full UK driving licence and access to a car is required. A Standard DBS check is required for this role.
More About You
- At least two years’ experience in tenancy sustainment or a similar support role
- Experience of providing one-to-one support to vulnerable people with multiple and complex needs including mental health, domestic abuse, substance misuse, gangs and offending
- Experience of managing a caseload, carrying out assessments and developing tailored action plans
- Strong communication and relationship-building skills, with the ability to provide empathetic and person-centred support
- Knowledge of safeguarding and data protection requirements, with an understanding of trauma-informed practice
- Experience of working collaboratively with internal teams and external agencies to coordinate support and achieve positive outcomes
- Experience of leading and contributing to multi‑agency meetings and case conferences
- Experience of presenting information and representing your organisation in formal settings
- Good organisational and IT skills, including confidence using Microsoft Office and maintaining accurate case information
- A full UK driving licence and access to a vehicle insured for business use, with the flexibility to occasionally work outside normal working hours
It would also be great if you have
- A Level 3 qualification in Information, Advice & Guidance or Coaching & Mentoring, or a willingness to work towards this
- Experience in improving customer satisfaction by ensuring services meet or exceed expectations
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process just contact our Resourcing Team.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Community Impact Coach in London employer: A2Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and flexibility. As the Head of Environment, Health, and Safety, you will have the opportunity to lead impactful initiatives in a complex organisation while benefiting from a hybrid working model in Ealing, which fosters collaboration and innovation. Join us to make a meaningful difference in the lives of our customers and advance your career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Community Impact Coach in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at A2Dominion Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from A2Dominion Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like A2Dominion Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at A2Dominion Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Impact Coach in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to A2Dominion Group:Before hitting send, make sure to tailor your application specifically to A2Dominion Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at A2Dominion Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
