At a Glance
- Tasks: Lead a dynamic team to support and optimise key business applications.
- Company: Join A2Dominion, a not-for-profit housing provider with a strong social purpose.
- Benefits: Enjoy 25 days holiday, up to 8% pension, and health benefits allowance.
- Other info: Inclusive workplace with opportunities for professional growth and development.
- Why this job: Make a real impact in a fast-paced environment while developing your leadership skills.
- Qualifications: Experience in applications support and strong leadership abilities required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Ealing / Hybrid (some office attendance required)
Contract type: Permanent, 35 hours across 5 days per week
Are you an experienced Applications Support professional with strong leadership skills and a passion for delivering excellent IT services? Do you thrive in fast‑paced environments where you can lead teams, improve systems, and drive service excellence across a complex organisation? If so, this could be the opportunity for you.
We’re looking for a Business Applications Support Manager to join our IT team, leading the support, maintenance, and optimisation of key business applications across the organisation. You’ll play a critical role in ensuring business‑critical systems are stable, well‑supported, and continuously improved, while leading a high‑performing Applications Support team.
Key Responsibilities- Lead and manage the Applications Support team (team of 6), ensuring high‑quality support services across all business applications.
- Oversee 2nd and 3rd line support activity, ensuring incidents and problems are resolved within agreed service levels.
- Manage relationships with third‑party suppliers and support partners to ensure service excellence and SLA performance.
- Support and optimise key business applications including Dynamics 365, NEC Housing, Genesys, TotalMobile, and related systems.
- Drive continuous improvement by analysing support trends, recurring issues, and opportunities for system enhancements.
- Work closely with Service Delivery, Change, and IT teams to ensure smooth transition of new applications and system changes into support.
- Lead initiatives to improve user adoption, application knowledge, and best practice usage across the organisation.
- Ensure robust ITSM processes are maintained across incident, problem, change, access, and availability management.
- Monitor application performance, system interfaces, database operations, and licensing compliance.
- Produce performance reports and provide insight to stakeholders on service quality and improvement opportunities.
- Coach and develop the Applications Support team, identifying skills gaps and supporting professional development.
- Build strong relationships across IT and the wider business to ensure customer‑focused service delivery.
- Educated to A‑Level standard (or equivalent qualification or experience).
- Proven experience managing an applications support or business systems support function.
- Strong knowledge of IT Service Management principles and ITIL practices.
- Experience supporting enterprise applications such as Dynamics 365 (CE and/or F&O), NEC Housing, or similar business‑critical systems.
- Experience managing third‑party suppliers and service providers.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across all levels.
- Experience leading and developing technical support teams in a complex environment.
- Good understanding of Microsoft and Azure technologies including SQL, Logic Apps, and DevOps (desirable).
At A2Dominion, we’re more than a housing provider. We’re a not‑for‑profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
Benefits- 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team.
Business Applications Support Manager in London employer: A2Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Ealing with hybrid working options. With a strong commitment to social purpose, employees enjoy generous benefits including up to 28 days of holiday, a contributory pension scheme, and an annual health allowance, all while contributing to meaningful community development through affordable housing initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Support Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Business Applications Support Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its applications. Familiarise yourself with their key systems like Dynamics 365 and NEC Housing. This shows you’re genuinely interested and ready to hit the ground running!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you’ve led teams and improved service delivery in past roles. Highlighting your experience managing support functions will make you stand out as a strong candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team at A2Dominion, where we’re all about creating homes and communities people love.
We think you need these skills to ace Business Applications Support Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Business Applications Support Manager role. Highlight your experience with applications like Dynamics 365 and your leadership skills, as these are key to what we’re looking for.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved systems or led teams in the past. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people and shows you’re serious about joining our team at A2Dominion!
How to prepare for a job interview at A2Dominion Group
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the key business applications mentioned in the job description, like Dynamics 365 and NEC Housing. Familiarise yourself with their functionalities and common issues to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing technical support teams. Think about specific challenges you've faced and how you motivated your team to overcome them, as this role requires strong leadership in a fast-paced environment.
✨Understand IT Service Management Principles
Brush up on ITIL practices and IT Service Management principles. Be ready to discuss how you've applied these in previous roles, especially in managing incidents and ensuring service excellence, as this is crucial for the position.
✨Build Relationships with Stakeholders
Think about how you've successfully managed relationships with third-party suppliers and internal stakeholders. Prepare to share strategies you've used to ensure effective communication and collaboration, as building strong relationships is key to delivering customer-focused service.
