At a Glance
- Tasks: Lead a dynamic team to provide top-notch support for business applications.
- Company: Join A2Dominion, a forward-thinking employer committed to inclusivity.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance.
- Other info: Embrace a culture of growth with excellent career development opportunities.
- Why this job: Make a real impact by optimising key business applications and driving improvements.
- Qualifications: Experience in managing application support teams and strong IT service management knowledge.
The predicted salary is between 67232 - 75000 € per year.
Business Applications Support Manager
Location: Ealing / Hybrid (some office attendance required)
Salary: £67,232-£75,000 (dependent on experience)
Contract type: Permanent, 35 hours across 5 days per week
DBS Level: Basic
Key Responsibilities
- Lead and manage the Applications Support team (team of 6), ensuring high-quality support services across all business applications.
- Oversee 2nd and 3rd line support activity, ensuring incidents and problems are resolved within agreed service levels.
- Manage relationships with third-party suppliers and support partners to ensure service excellence and SLA performance.
- Support and optimise key business applications including Dynamics 365, NEC Housing, Genesys, TotalMobile, and related systems.
- Drive continuous improvement by analysing support trends, recurring issues, and opportunities for system enhancements.
- Work closely with Service Delivery, Change, and IT teams to ensure smooth transition of new applications and system changes into support.
- Lead initiatives to improve user adoption, application knowledge, and best practice usage across the organisation.
- Ensure robust ITSM processes are maintained across incident, problem, change, access, and availability management.
- Monitor application performance, system interfaces, database operations, and licensing compliance.
- Produce performance reports and provide insight to stakeholders on service quality and improvement opportunities.
- Coach and develop the Applications Support team, identifying skills gaps and supporting professional development.
- Build strong relationships across IT and the wider business to ensure customer-focused service delivery.
More About You
- Educated to A-Level standard (or equivalent qualification or experience).
- Proven experience managing an applications support or business systems support function.
- Strong knowledge of IT Service Management principles and ITIL practices.
- Experience supporting enterprise applications such as Dynamics 365 (CE and/or F&O), NEC Housing, or similar business-critical systems.
- Experience managing third-party suppliers and service providers.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across all levels.
- Experience leading and developing technical support teams in a complex environment.
- Good understanding of Microsoft and Azure technologies including SQL, Logic Apps, and DevOps (desirable).
Staff Benefits
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team.
Applications Support Team Manager in London employer: A2Dominion Group
A2Dominion is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. With flexible working arrangements, generous holiday allowances, and a commitment to health and lifestyle benefits, employees are empowered to thrive both personally and professionally in the vibrant Ealing area. Join us to lead a dynamic Applications Support team and make a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Team Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in applications support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to applications support management. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with business applications and team management. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Applications Support Team Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with applications support and IT Service Management. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Leadership Skills:As a potential Applications Support Team Manager, it’s crucial to demonstrate your ability to lead and develop teams. Share examples of how you've coached team members or improved team performance in your previous roles.
Highlight Technical Expertise:Don’t forget to mention your experience with enterprise applications like Dynamics 365 and any knowledge of Microsoft and Azure technologies. We’re keen to see how you can bring your technical know-how to our team!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at A2Dominion Group
✨Know Your Applications Inside Out
Make sure you’re familiar with the key business applications mentioned in the job description, like Dynamics 365 and NEC Housing. Brush up on their functionalities and common issues to show you can hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Highlight your experience in coaching and developing team members, as well as how you’ve managed relationships with third-party suppliers.
✨Understand IT Service Management Principles
Familiarise yourself with ITIL practices and be ready to discuss how you’ve applied these principles in previous roles. This will demonstrate your capability in maintaining robust ITSM processes.
✨Prepare for Stakeholder Engagement
Think about times when you’ve effectively communicated with stakeholders at various levels. Be ready to share specific examples that showcase your strong relationship-building skills and customer-focused service delivery.
