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- Tasks: Manage leasehold properties, ensuring customer satisfaction and compliance with regulations.
- Company: Join A2Dominion, a not-for-profit housing provider with a strong social purpose.
- Benefits: Enjoy 25 days holiday, up to 8% pension contribution, and health benefits.
- Why this job: Make a real difference in communities while developing your career in property management.
- Qualifications: GCSEs in Maths and English; customer service experience preferred.
- Other info: Diverse and inclusive workplace with flexible benefits and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Job title: Leasehold Manager – Permanent, 35 hours per week, Monday to Friday.
Base pay range: Direct message the job poster from A2Dominion Group. This range is provided by A2Dominion Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
As a Leasehold Manager, you will be the main point of contact for our customers and will block manage a portfolio of Leasehold properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations. You will be responsible for delivering excellent customer service within the framework of Leasehold Services.
Key Responsibilities
- Be empowered to deliver residential and commercial property management duties ensuring high levels of customer satisfaction at all times (e.g., conduct regular estate inspections, manage customer disputes and anti-social behaviour, enforce lease conditions, be the main point of contact for customers)
- Be responsible for resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, local authorities, and external managing agents as required
- Be responsible for delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates, in-year block management accounts and year-end accounts
- Be accountable for maintaining full, clear, and accurate records for all customer contact
- Be empowered to work closely with colleagues and contractors to ensure that appropriate services are provided to a high standard to all properties in the designated portfolio
- To actively build relationships with stakeholders (internal and external) and represent the Group at meetings, hearings, and other forums as appropriate
- To assist the Leasehold Team Manager with policies, procedures and work practices updates to continually improve service delivery
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Has or willing to study towards IPRM to achieve membership status – Desirable
- Previous experience of delivering front line (customer facing) Property Management
- Knowledge of current housing law and best practice
- Good level of IT Knowledge including Word and Excel, and an ability to compile and write reports
- Ability to analyse and draw logical conclusions from complex data
- Excellent verbal and written communication and interpersonal skills
- Full UK Driving License
About Us
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Becci Zapala.
The role closes on Thursday 16 October 2025. We reserve the right to close early upon appointment of the right candidate.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Non-profit Organizations, Housing Programs, and Housing and Community Development
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Leasehold Manager employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Leasehold Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Leasehold Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching A2Dominion and understanding their values. Be ready to discuss how your experience aligns with their mission of creating homes and communities people love. Show them you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your customer service skills! As a Leasehold Manager, you'll be the main point of contact for customers. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining A2Dominion and making a difference in the community.
We think you need these skills to ace Leasehold Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Leasehold Manager role. Highlight your relevant experience in property management and customer service, and don’t forget to mention any knowledge of housing law that you have!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Be Honest About Your Experience: If you don’t meet every single requirement, don’t sweat it! Be upfront about your skills and experiences that align with the role. We appreciate honesty and are open to discussing how you can fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing law and property management. Familiarise yourself with the key responsibilities of a Leasehold Manager, like customer service and financial performance. This will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Communication Skills
As a Leasehold Manager, you'll be the main point of contact for customers. Practice articulating your thoughts clearly and concisely. Prepare examples of how you've successfully resolved customer queries or disputes in the past to demonstrate your interpersonal skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role, such as managing anti-social behaviour or liaising with local authorities. Prepare structured responses that highlight your problem-solving abilities and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to show your interest in the company and the role. Ask about their approach to community engagement or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
