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- Tasks: Lead daily operations of the repairs contact centre and enhance customer service quality.
- Company: A leading housing provider committed to community building and diversity.
- Benefits: Hybrid working model, competitive pay, and a supportive team environment.
- Why this job: Make a difference in people's lives while developing your leadership skills.
- Qualifications: Experience in contact centre management and strong leadership capabilities.
- Other info: Join a diverse team focused on improving community outcomes.
The predicted salary is between 36000 - 60000 £ per year.
A leading housing provider is looking for an interim Contact Centre Manager – Repairs in Ealing (Hybrid). The successful candidate will oversee daily operations, ensuring service quality and compliance while improving customer outcomes. This role requires proven experience in contact centre management, strong leadership abilities, and expertise in driving performance metrics. Join a team that values diversity and contributes to building communities that people love.
Interim Repairs Contact Centre Leader – Hybrid employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Repairs Contact Centre Leader – Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or contact centre management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company’s values and recent projects. We want to show that you’re not just a fit for the role, but also for the team culture. Bring your A-game!
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve improved service quality or driven performance metrics. We need to showcase your experience in a way that resonates with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Interim Repairs Contact Centre Leader – Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in contact centre management and leadership. We want to see how you've driven performance metrics in previous roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Interim Repairs Contact Centre Leader role. Share your passion for improving customer outcomes and how you can contribute to our diverse team.
Showcase Your Leadership Skills: In your application, emphasise your leadership abilities. We’re looking for someone who can inspire a team and ensure service quality, so share examples of how you've successfully led teams in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you brush up on your contact centre management knowledge. Understand the key performance metrics that are crucial for the role and be ready to discuss how you've driven improvements in previous positions.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to achieve their goals, especially in a hybrid working environment.
✨Understand the Company Culture
Research the housing provider's values and mission. Be ready to explain how your personal values align with theirs and how you can contribute to building communities that people love.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you, especially regarding their approach to service quality and compliance.
