Interim Contact Centre Manager

Interim Contact Centre Manager

Full-Time 31500 - 38500 Β£ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead the Customer Contact Centre and ensure top-notch service delivery.
  • Company: A2Dominion, a forward-thinking UK housing association.
  • Benefits: Competitive pay, flexible working options, and career development opportunities.
  • Other info: Join a dynamic team dedicated to community impact and growth.
  • Why this job: Make a difference in people's lives by providing homes they love.
  • Qualifications: Experience in customer service management and strong leadership skills.

The predicted salary is between 31500 - 38500 Β£ per year.

About A2Dominion: We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.

Role Overview: To effectively oversee the day-to-day running of the Customer supporting Managers to address issues and maximise customer satisfaction.

Interim Contact Centre Manager employer: A2Dominion Group

A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and flexibility. As the Head of Environment, Health, and Safety, you will have the opportunity to lead impactful initiatives in a complex organisation while benefiting from a hybrid working model in Ealing, which fosters collaboration and innovation. Join us to make a meaningful difference in the lives of our customers and advance your career in a dynamic environment.

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Contact Details:

A2Dominion Group Recruitment Team

We think you need these skills to ace Interim Contact Centre Manager

Customer Service Management
Team Leadership
Problem-Solving Skills
Communication Skills
Operational Management
Performance Monitoring
Conflict Resolution