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- Tasks: Lead a high-performing team to deliver exceptional customer service in a hybrid role.
- Company: A forward-thinking housing association committed to diversity and inclusion.
- Benefits: Competitive benefits and support for professional growth.
- Why this job: Make a real difference in customer experiences while leading a dynamic team.
- Qualifications: Strong leadership experience in contact centre environments required.
- Other info: Join a supportive environment with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
A housing association is seeking an experienced Interim Contact Centre Manager to lead operations in a hybrid role. You will ensure the delivery of exceptional customer service while managing a high-performing team.
Responsibilities include:
- Overseeing daily operations
- Driving performance improvements
- Ensuring compliance with standards
The ideal candidate will have a strong leadership background in contact centre environments and a profound commitment to enhancing customer experiences. Competitive benefits and support for diversity and inclusion are offered.
Interim Contact Centre Leader – Repairs (Hybrid) employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Contact Centre Leader – Repairs (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector or contact centre world. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your leadership style aligns with their values. We want you to shine when discussing how you can enhance customer experiences.
✨Tip Number 3
Showcase your achievements! When you get the chance, highlight specific examples of how you've driven performance improvements in past roles. Numbers speak volumes, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting diversity and inclusion, so let’s make sure your unique background shines through.
We think you need these skills to ace Interim Contact Centre Leader – Repairs (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in contact centre environments. We want to see how you've driven performance improvements and delivered exceptional customer service in your previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Interim Contact Centre Leader role. Share specific examples of how you've enhanced customer experiences and led high-performing teams.
Showcase Your Commitment to Diversity: Since we value diversity and inclusion, don’t forget to mention any initiatives or experiences that demonstrate your commitment to these principles. It’s important for us to know how you can contribute to our inclusive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Make sure you’re well-versed in the specifics of contact centre operations. Brush up on key metrics like call handling times and customer satisfaction scores, as well as any relevant compliance standards. This will show that you’re not just a leader but someone who understands the nitty-gritty of the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how it has positively impacted your previous teams. Think of specific examples where you’ve driven performance improvements or enhanced customer experiences. This will help the interviewers see how you can lead their team effectively.
✨Emphasise Customer Service Excellence
Since the role focuses on delivering exceptional customer service, be ready to share your strategies for achieving this. Discuss how you’ve handled difficult situations or turned around negative customer experiences in the past. This will highlight your commitment to putting customers first.
✨Diversity and Inclusion Matters
Familiarise yourself with the company’s values around diversity and inclusion. Be prepared to discuss how you’ve fostered an inclusive environment in your previous roles. This shows that you align with their ethos and are ready to contribute positively to their culture.
