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- Tasks: Support residents by managing lettings, tenancy issues, and ensuring their needs are met.
- Company: A2Dominion is a purpose-driven housing association focused on providing quality homes and services.
- Benefits: Enjoy a supportive team culture, inclusive environment, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while working in a dynamic and empathetic setting.
- Qualifications: GCSEs in Maths and English, plus some experience in housing or customer service.
- Other info: We welcome diverse applicants and encourage you to apply even if you don't meet all criteria.
The predicted salary is between 29000 - 38000 £ per year.
Role: Housing Officer
Salary: £34,285
Type: Permanent, 35 hours per week, Monday to Friday
Location: Staines
DBS Level: Enhanced
We’re not just looking for experience at A2Dominion we’re looking for the right person. Someone who treats customers with respect, takes pride in their work, and rolls up their sleeves to get things done.
At A2Dominion, our Retirement Living schemes are home to people who value their independence but benefit from a little extra support. You’ll be the face of that support – building trust, solving problems, and making a real difference in people’s everyday lives.
What You’ll Be Doing
- Taking ownership of lettings, voids and tenancy management with care and attention.
- Working with local services to make sure residents get the right support, at the right time.
- Handling anti-social behaviour confidently and fairly, always acting with integrity.
- Keeping systems up to date and following through on actions – because detail matters.
- Listening to residents and responding quickly to issues – never walking past a problem.
- Supporting inspections, audits and service charge processes – helping keep our schemes safe, well-run and compliant.
- Representing A2Dominion at meetings, forums and even court when required.
What Matters Most
- You’re respectful, reliable and act with empathy – especially when things are tough.
- You’re solutions-focused and take ownership – no passing the buck.
- You stay calm under pressure and bring a positive, can-do attitude.
- You care about doing a job properly and making a difference – not just meeting KPIs.
You’ll Also Need
- Maths and English GCSEs (A*-C or equivalent).
- Some experience in a housing or customer-facing role.
- Confidence using IT systems and keeping accurate records.
Why A2Dominion?
A2Dominion is a purpose-driven housing association with a strong social mission. We provide safe, high-quality homes and services to thousands of customers across London and the Southeast.
At A2Dominion, we value fresh ideas and diverse perspectives. Whether you’re experienced or looking to take the next step, you’ll find a supportive, inclusive team ready to help you thrive. We welcome applications from all backgrounds and encourage anyone excited by the role – even if you don’t meet 100% of the criteria – to apply or chat with our Resourcing Team at resourcing@a2dominion.co.uk.
Inclusive & Supportive Culture
We are a Disability Confident Employer and committed to making reasonable adjustments to support you throughout the recruitment process. At A2Dominion, we embrace diversity and inclusivity – everyone belongs here.
Housing Officer (C&S) employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (C&S)
✨Tip Number 1
Familiarise yourself with the specific challenges faced by residents in retirement living schemes. Understanding their needs will help you demonstrate empathy and a solutions-focused approach during your interactions.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work with retirement living. Attend local forums or community meetings to gain insights and make connections that could benefit your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled customer issues or anti-social behaviour. This will showcase your problem-solving skills and ability to remain calm under pressure.
✨Tip Number 4
Research A2Dominion's values and mission. Be ready to articulate how your personal values align with theirs, particularly regarding respect, reliability, and making a difference in people's lives.
We think you need these skills to ace Housing Officer (C&S)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements of the Housing Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Showcase Relevant Experience: In your CV and cover letter, emphasise any previous experience in housing or customer-facing roles. Provide specific examples of how you've handled similar responsibilities, such as tenancy management or dealing with anti-social behaviour.
Highlight Soft Skills: A2Dominion values empathy, reliability, and a solutions-focused attitude. Make sure to include examples that demonstrate these qualities in your application, showing how you can contribute positively to the team and residents.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at A2Dominion Group
✨Show Your Empathy
As a Housing Officer, you'll be dealing with residents who may be facing tough situations. Make sure to demonstrate your ability to empathise and connect with people during the interview. Share examples of how you've supported others in challenging times.
✨Highlight Your Problem-Solving Skills
The role requires a solutions-focused mindset. Prepare to discuss specific instances where you've successfully resolved issues or improved processes. This will show that you take ownership and can handle challenges effectively.
✨Demonstrate Attention to Detail
Since keeping systems up to date is crucial, be ready to talk about your experience with record-keeping and attention to detail. Mention any relevant tools or methods you use to ensure accuracy in your work.
✨Prepare for Scenario Questions
Expect questions that assess how you'd handle various situations, such as anti-social behaviour or resident complaints. Think through potential scenarios and how you would approach them, showcasing your calmness under pressure and positive attitude.
