Property Manager in Guildford

Location: Guildford, GU2 7WW (based on-site 5 days a week)

Contract: Permanent, full-time (35 hours, Monday to Friday)

As a Property Manager at A2Dominion, you’ll be responsible for delivering a high quality, customer‑focused housing management service across our keyworker and student accommodation, ensuring properties are well run, compliant, and delivering a great experience for residents. You’ll be creating environments that feel well‑managed and welcoming, building relationships that matter, and becoming a trusted point of contact for residents day to day. It’s a varied, hands‑on role where your organisation, resilience and customer focus really count.

Key Responsibilities

• Manage the allocation and letting of properties, including viewings, sign‑ups and tenancy documentation.
• Oversee void management to ensure properties are re‑let efficiently and rental loss is minimised.
• Act as a point of contact for residents, resolving queries, complaints and issues in a timely and professional manner.
• Carry out regular estate and property inspections, ensuring accurate records are maintained and appropriate actions are taken.
• Monitor contractor performance and report any service delivery issues.
• Manage tenancies in line with policies, procedures and key performance indicators.
• Handle anti‑social behaviour cases and customer disputes, ensuring fair and consistent outcomes.
• Promote good housekeeping and fire safety practices across all properties.
• Maintain accurate and up‑to‑date records of all customer interactions and property management activity.
• Monitor rent accounts and take appropriate action to manage arrears and maximise income.
• Work closely with internal teams, external partners and stakeholders to support residents.
• Represent the organisation at meetings, hearings and court proceedings where required.
• Support the Area Manager in reviewing and improving policies, procedures and working practices.

Qualifications & Requirements

• Educated to GCSE level (or equivalent) in Maths and English.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage a varied workload.
• Good working knowledge of IT systems, including Microsoft Office.
• Experience working in a customer‑facing property or housing management role.
• Strong understanding of tenancy management and customer service delivery.
• Ability to resolve problems effectively and respond to customer needs.
• Knowledge of housing law, housing management issues and best practice is highly desirable.
• Understanding of building safety and compliance requirements.
• A full UK driving licence and access to a car is desirable.

Benefits

• 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Inclusion

We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk.

We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.