At a Glance
- Tasks: Provide life-changing support to victims of domestic abuse in various settings.
- Company: Join A2Dominion, a not-for-profit housing association with a social purpose.
- Benefits: Enjoy 25 days holiday, pension contributions, and a wellbeing allowance.
- Other info: Diversity and inclusion are at our core; everyone belongs here.
- Why this job: Make a real impact in people's lives while growing your career.
- Qualifications: Experience in frontline work with vulnerable groups and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
A role that changes lives — including yours. Join A2Dominion’s Domestic Abuse Service as a Flexible Support Officer, where you will play a vital part in delivering life‑changing support across refuge settings, outreach services and our helpline. This is a varied and meaningful role where no two days are the same. You’ll empower clients to regain independence, safety and confidence, and you’ll work alongside dedicated professionals who share your commitment to making a real impact.
Key Responsibilities
- Providing tailored, high‑quality support to clients in refuge, places of safety and outreach settings
- Responding to enquiries via the Domestic Abuse Service helpline
- Managing referrals and completing needs assessments
- Offering guidance on tenancy responsibilities, financial obligations and available support
- Creating, reviewing and delivering Independent Living Plans and Risk Assessments
- Facilitating structured group sessions based on client need
- Advocating for clients and liaising with agencies including Police, health professionals and partner organisations
- Supporting clients to move on to safe, suitable accommodation
- Maintaining accurate, timely case notes and safeguarding documentation
- Contributing to MARAC, MATAC and relevant safeguarding meetings
- Supporting the organisation’s DAHA accreditation process
- Representing and promoting the Domestic Abuse Service both internally and externally
- Handling client complaints in line with policy and undertaking investigations where required
More About You
- Someone who combines empathy with resilience, and professionalism with compassion
- At least one year’s experience in frontline work with victims of domestic abuse or other vulnerable groups
- Excellent communication and interpersonal skills
- The ability to stay calm and focused under pressure
- Strong organisational and problem‑solving skills
- Confidence working both independently and as part of a team
- Basic IT skills and a willingness to learn new systems
- A full UK driving licence and access to a car
About Us
A2Dominion is a not‑for‑profit housing association with a clear social purpose: creating homes and communities people love to live in. We support more than 70,000 customers and manage over 38,000 homes across London and southern England, reinvesting our profits into building more affordable housing and delivering services that make a genuine difference.
Choosing Us is Easy
At A2Dominion, you’re joining more than an organisation, you’re joining a community with purpose. We put people at the heart of everything we do, and that includes our colleagues. You’ll be supported, encouraged and empowered to grow, with opportunities to make a genuine impact every day. If you’re looking for a role where your work truly matters, this is the place for you.
For This Position, Our Offer Includes
- 25 days’ holiday, plus Bank Holidays — rising to 28 days after 3 years
- Up to 8% contributory pension, helping you plan for the future
- An annual wellbeing allowance of up to £300 to support your health, lifestyle and family
- Access to a wide range of staff discounts, giving you more value day‑to‑day
Diversity & Inclusion
At A2Dominion, we believe everyone belongs. We’re proud to be a Disability Confident Employer, and we welcome applications from people of all backgrounds, identities and lived experiences. Our recruitment process is designed to be inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria.
If you need any reasonable adjustments at any stage, just reach out to our Resourcing Team at resourcing@a2dominion.co.uk — we’re here to support you. We also know that some people hesitate to apply unless they meet every requirement. If that sounds like you, we’d still love to hear from you. If your skills and experience align with the role, please get in touch so we can talk it through.
At A2Dominion, we value diversity, embrace flexibility and are proud to be a family‑friendly employer. Everyone belongs here, and we would be proud to have you help us make a lasting difference in the lives of our customers.
Flexible Support Officer - (Domestic Abuse) employer: A2Dominion Group
A2Dominion is an exceptional employer dedicated to creating homes and communities that people love, with a strong focus on social purpose and employee wellbeing. As a Flexible Support Officer in the Domestic Abuse Team, you will be part of a supportive community that values your contributions and offers opportunities for personal and professional growth, all while making a meaningful impact in the lives of vulnerable individuals. With generous benefits including 25 days of holiday, a contributory pension scheme, and a commitment to diversity and inclusion, A2Dominion stands out as a rewarding place to work in South Oxfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Flexible Support Officer - (Domestic Abuse)
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching A2Dominion and understanding their values. Think about how your experience aligns with their mission of supporting vulnerable groups. This will help you stand out as someone who truly gets what they’re about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to empathy and resilience. Use real-life examples from your experience to showcase your skills and how you’ve made a difference in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the A2Dominion community.
We think you need these skills to ace Flexible Support Officer - (Domestic Abuse)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of a Flexible Support Officer. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in real situations. Whether it’s your communication skills or your ability to stay calm under pressure, we want to see how you’ve made an impact in your previous roles.
Be Authentic:Let your personality shine through! We’re looking for someone who combines empathy with resilience, so share your passion for supporting vulnerable groups and why this role matters to you.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Flexible Support Officer and the specific challenges faced by victims of domestic abuse. Familiarise yourself with A2Dominion’s values and how they align with your own commitment to making a difference.
✨Show Empathy and Resilience
This role requires a unique blend of empathy and resilience. Be prepared to share examples from your past experiences where you've demonstrated these qualities, especially in high-pressure situations or when working with vulnerable individuals.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, support systems in place for staff, and how A2Dominion measures success in their Domestic Abuse Service. This shows your genuine interest in the role and the organisation.
✨Highlight Your Communication Skills
As a Flexible Support Officer, strong communication is key. Be ready to discuss how you’ve effectively communicated with clients and other professionals in the past. Use specific examples that showcase your interpersonal skills and ability to advocate for clients.
