Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide a welcoming reception service and maintain a safe office environment.
- Company: Join a leading UK housing association dedicated to providing quality homes.
- Benefits: Enjoy 25 days holiday, flexible working, and health benefits.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSEs in Maths and English, plus IT skills.
- Other info: Inclusive workplace with opportunities for growth and development.
The predicted salary is between 15962 - 16801 ÂŁ per year.
Salary: £15,962 – £16,801
Location: 6 Collins Street, Oxford, OX4 1NN
Contract: Permanent, 22 hours across 5 days per week
Working pattern: Monday to Thursday - 8:30am to 1:00pm, Friday - 8:30am to 12:30pm
DBS check required: Basic
Advert closing date: Friday 9th January 2026
Role Overview
We are looking for a Facilities Assistant to join our dedicated Property Services department. The successful candidate will provide a customer‑focused facilities and reception service within the office for visitors and staff, and maintain a safe working environment.
Key Responsibilities
- Meet and greet visitors, including customers who may be challenging and require additional support.
- Inform hosts promptly and ensure security procedures for signing in are followed.
- Deal with queries where possible and escalate enquiries to an appropriate Manager where necessary.
- Be responsible for keeping the reception area and any interview/meeting rooms tidy and supplied with appropriate items, ensuring any literature on display is relevant and up to date.
- Respond to Facilities requests for work on the Facilities ServiceNow service desk.
- Carry out the group’s Starters, Leavers and Movers (SLaM) procedures, including taking photographs and issuing security passes for staff.
- Manage all internal and external post/packages – opening, distributing and franking post, ensuring the franking machine is kept sufficiently in credit.
- Monitor post usage, redirecting staff to more cost‑effective solutions such as external mailings, as appropriate.
- Supervise maintenance and cleaning contractors carrying out minor building repairs/projects within the office and ensure they are working safely.
- Order stationery and welfare consumables (tea, coffee, etc.) for the office and ensure adequate basic items and supplies of paper at print/copy facilities.
- Raise purchase orders using our bespoke system and resolve invoicing queries in a timely fashion.
- Liaise between archiving/EDM contractor and department for the onward storage/disposal of documents.
- Undertake thorough building checks and record/report findings around matters such as office cleanliness, adherence to our “flexible office working” policy, waste and recycling, health and safety breaches or repairs.
- Help deliver on health and safety compliance in relation to Workstation Assessments, Care of Substances Hazardous to Health (CoSHH), risk assessments/method statements, fire safety.
- Find, record and publish figures such as numbers of visitors and stationery spend ahead of weekly meetings.
More About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*-C).
- Able to use IT packages/software (Microsoft Outlook, Word, Excel) to maximise own efficiency and effectiveness.
- Willingness to learn and provide an excellent service.
About Us
We’re a UK housing association committed to a vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership. Our 70,000 customers come from diverse backgrounds and we’re here to provide all of them with homes that are safe, high‑quality and sustainable. As a member of the G15, we work together to house one in ten Londoners and tackle the housing crisis.
Choosing us is easy
As an employee of A2Dominion, you can feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
Benefits
- 25 days’ holiday (plus Bank Holidays), increasing up to 28 days with 3 years of service (prorated based on hours worked).
- Up to 8% contributory pension.
- Flexible working.
- Generous annual allowance of up to ÂŁ300 to use towards health and lifestyle benefits for you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We encourage applicants who may not meet every requirement to apply if their skills and experience align – we value diversity, embrace flexibility, and are a family‑friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Resourcing Partner Ryan Loasby – ryan.loasby@a2dominion.co.uk
Facilities Assistant - Ealing employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Assistant - Ealing
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on A2Dominion. Check out their website and social media to understand their values and what they stand for. This will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills match the role of Facilities Assistant, especially around customer service and maintaining a safe environment.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. Even if the office vibe is casual, showing that you care about your appearance can set a positive tone for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the team!
We think you need these skills to ace Facilities Assistant - Ealing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Facilities Assistant role. We want to see how you can contribute to our customer-focused service!
Showcase Your IT Skills: Since you'll be using IT packages like Microsoft Outlook, Word, and Excel, mention any relevant experience you have with these tools. We love seeing candidates who can maximise their efficiency with tech!
Highlight Your Customer Service Experience: As a Facilities Assistant, you'll be meeting and greeting visitors, so share any past experiences where you've provided excellent customer service. We value a friendly and approachable attitude!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at A2Dominion Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Facilities Assistant. Familiarise yourself with tasks like managing post, maintaining a tidy reception area, and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
As a Facilities Assistant, you'll be the first point of contact for visitors. Prepare examples of how you've successfully dealt with challenging customers or situations in the past. Highlight your ability to remain calm and professional under pressure, as this is crucial for the role.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle facilities-related issues. Think about scenarios where you had to manage maintenance requests or ensure health and safety compliance. Practising these responses will help you feel more confident during the interview.
✨Demonstrate Your IT Proficiency
Since the role requires using IT packages like Microsoft Outlook, Word, and Excel, be prepared to discuss your experience with these tools. You might even want to mention specific tasks you've accomplished using them, such as managing schedules or creating reports, to show you're tech-savvy.
