Facilities Assistant

Join to apply for the Facilities Assistant role at A2Dominion Group.

Job Details

• Salary: £25,394 to £27,000
• Contract: 12 Months Fixed Term (Maternity Cover)
• Hours: Full Time, 35 hours per week, Monday to Friday
• Location: Spelthorne House, Thames Street, Staines, TW18 4TA – Onsite 5 days a week
• DBS: Basic

About Us

At A2Dominion we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and create vibrant, sustainable communities that enhance the lives of our residents.

Role Overview

As a Facilities Assistant, you’ll be at the heart of keeping our offices and sites running smoothly. From being the first point of contact for staff, contractors, and visitors to supporting the day‑to‑day maintenance and organisation of our spaces, you’ll help ensure our working environments are safe, efficient, and welcoming. You’ll manage post, monitor supplies, support office moves, coordinate contractors, and keep everything running behind the scenes. No two days will be the same, and you’ll play a key role in creating a positive experience for everyone who visits or works in our offices.

Key Responsibilities

• Act as the first point of contact (including reception) for the Facilities Management team and respond to enquiries by telephone, e‑mail, and correspondence, and for visitors or members of the public.
• Manage incoming and outgoing post efficiently, ensuring systems and equipment are fully operational.
• Conduct regular building inspections, resolve or report maintenance issues, repairs, health and safety, and supplies issues and monitor to ensure completion, working with the Facilities reporting system.
• Book and organise office spaces, including arranging furniture and hospitality, and ensure office space is utilised and fit for purpose.
• Manage inventory of supplies and equipment throughout the site, ensuring that stock levels are maintained and orders are placed in a timely manner.
• Support various facility‑related projects, including renovations, office relocations, and installations.
• Liaise with external vendors and contractors for services such as cleaning, maintenance, and repairs; escalated issues regarding quality of service and adherence to company to management and site inductions.
• Resolve customer queries in a timely manner, maintain records, data, and filing systems, and support the Facilities management team with general administrative tasks as required.
• Provide cover for colleagues as required to ensure all team tasks are effectively delivered at all times.
• Assist with processing orders and invoices, receipt of goods, booking in and receipting items.

More About You

• Educated to GCSE level (or equivalent) in Maths and English (Grades A–C).
• Experience in a similar customer‑facing role or a willingness to learn.
• Basic IT skills (MS Office) and a willingness to learn new systems.
• Strong organisational and multitasking skills, with the ability to prioritise effectively.
• Excellent communication and interpersonal skills, remaining calm under pressure.
• Able to work independently and as part of a team, showing initiative and problem‑solving skills.
• Engaging with a professional approach, ensuring a positive first impression for all internal and external customers.
• Able to manage competing demands during busy times, keeping service levels high.
• Performance‑focused, skilled at multitasking and prioritising, ensuring a wide range of facilities services are delivered effectively.

Choosing Us Is Easy

As an employee of A2Dominion, we want you to feel rewarded and have options for flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

Staff Benefits

• 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service.
• Up to 8% contributory pension.
• Investment in your learning and development.
• All permanent and fixed‑term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

Disability Confident Employer

A2Dominion is a Disability Confident Employer; we are committed to employing disabled people and will:

• Actively look to attract and recruit disabled people.
• Provide a fully inclusive and accessible recruitment process.
• Offer an interview to disabled applicants who meet the minimum criteria for the job.
• Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job.
• Make reasonable adjustments as required.

A2Dominion recognises the positive value of diversity, promotes equality and inclusivity in our hiring processes, and continually aims to recruit the person who is most suited to the job. We welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting The Role Requirements

We recognise that some people will only apply if they meet 100% of the role requirements. If this sounds like you, we still encourage you to apply and to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.

Family Friendly Employer

Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.

Join Us

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

This role closes on 26th November 2025; we reserve the right to close this role upon appointment of the right candidate.