Service Charge Officer in Ealing

Hours: 35 hours per week – Monday to Friday

Join A2Dominion’s innovative Service Charge Action and Resolution Team (SCART) and help transform how we manage and communicate service charges to our residents. This is a unique opportunity to apply your specialist knowledge in a role that’s driving real change across our leasehold portfolio.

As a Service Charge Officer, you’ll be at the forefront of improving transparency and accuracy in service charge delivery. You’ll review accounts, produce clear commentaries, and resolve complex queries from residents and stakeholders. Your leasehold expertise will be key to ensuring compliance, financial clarity, and customer satisfaction.

• Resolve customer service charge queries promptly, liaising with internal teams, residents, local authorities and external managing agents.
• Support the delivery of accurate service charge estimates, in‑year block management accounts, and year‑end accounts.
• Maintain full and accurate records of all customer contact.
• Work collaboratively with colleagues and contractors to ensure services are delivered to a high standard across your portfolio.
• Build strong relationships with key internal and external stakeholders.
• Represent A2Dominion at meetings, hearings, and other forums.
• Stay up to date with building safety, leasehold, and service charge legislation, and support improvements to policies, procedures and work practices.

• Educated to GCSE level or equivalent in Maths and English (Grades A*- C).
• Working towards or holding a relevant professional qualification such as RICS (Royal Institution of Chartered Surveyors), ARLA Property mark, TPI (The Property Institute (Formerly IRPM)), or CIH (Chartered Institute of Housing).
• Extensive knowledge of leasehold legislation, including Section 20 and Section 20B.
• Experience preparing and presenting cases at Tribunal (FTT/Upper Tribunal) and court.
• Working knowledge of Landlord and Tenant Acts, Statutory Instruments and Regulations.
• Good understanding of leasehold block management in the private sector and working with managing agents.
• Excellent communication and stakeholder engagement skills.
• Ability to work under pressure, meet deadlines, and deliver to targets.
• Practical knowledge of building safety in leasehold settings.

A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.

As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:

• Up to 8% contributory pension
• A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family
• Access to a wide range of staff discounts

We are proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. We offer an inclusive and accessible recruitment process and guarantee an interview for disabled applicants who meet the minimum criteria. To request adjustments at any stage, contact our Resourcing Team at resourcing@a2dominion.co.uk.

At A2Dominion, everyone belongs. Join us and help shape safer, stronger communities.

Becci Zapala is managing this vacancy – Becci.zapala@a2dominion.co.uk