A2Dominion Group is seeking a proactive leader to run the Customer & Digital Contact Centre across multiple channels. You will guide Managers, drive KPI performance, and ensure a compliant, high-quality tenancy-focused digital service.
The role requires housing sector experience, strong coaching, and a customer-centric mindset to optimise first-contact resolution and overall customer outcomes.
#J-18808-Ljbffr
Senior Housing Contact Centre Lead - 12-Month Contract in Ealing employer: A2Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture that values diversity and flexibility. As the Head of Environment, Health, and Safety, you will have the opportunity to lead impactful initiatives in a complex organisation while benefiting from a hybrid working model in Ealing, which fosters collaboration and innovation. Join us to make a meaningful difference in the lives of our customers and advance your career in a dynamic environment.
