At a Glance
- Tasks: Lead and deliver high-quality customer communications and marketing strategies.
- Company: Join A2Dominion Group, a diverse and inclusive employer.
- Benefits: Enjoy 25 days holiday, up to 8% pension, and health lifestyle allowance.
- Other info: Flexible working, career growth, and a supportive team environment.
- Why this job: Make a real impact on customer experiences and brand reputation.
- Qualifications: GCSEs in Maths and English, plus experience in customer communications.
The predicted salary is between 36000 - 60000 € per year.
Location: Ealing office base with hybrid working
Contract: 6-month fixed term contract, 35 hours per week
Advert Closing date: Friday 9th January 2026
Role Overview
We are looking for a Senior Customer Communications Manager to join our dedicated Communications department. The successful candidate will promote and protect the reputation of the Group by leading and delivering high-quality marketing communications for customers and assisting with the management of the overall Customer Communications function.
Key Responsibilities
- Contribute towards the development of customer communications and marketing strategies, and lead on the creation of supporting projects, policies and procedures from inception.
- Lead, manage and deliver customer communications and marketing programmes and projects across the Group, ensuring customers are well-informed and help achieve good, consistent customer experiences across all channels and touchpoints.
- Monitor, review and report on the performance of a customer communications work programme.
- Develop and maintain strong business partnering relationships with client departments/areas.
- Provide expert communications advice, design new solutions and influence others to change ways of working.
- Champion A2Dominion’s brands protect its integrity, including advising on brand strategy and usage, corporate identity, house style and production assets.
- Manage the procurement of and relationships with creative agencies and suppliers.
- Undertake shared management responsibilities and administration to support the smooth and harmonious running of the team, its systems, processes and administration.
- Plan, manage and deliver a range of high-quality customer communications projects and activities using the full marketing mix, ensuring activities are delivered to a high standard and within budget. This includes:
- Information: newsletters, handbook, leaflets, noticeboards, signage, digital/website content, digital customer channels and social media.
- Accessibility: Ensure that accessibility needs related to customer communication, such as Plain English, translations, Braille and other formats, are met.
- Creative Campaigns: development of multi-channel, direct marketing campaigns to stimulate customer acquisition and retention for products and services.
- Operational Communications – BAU: Support frontline teams to deliver and improve their day-to-day communications with customers across all channels and touchpoints.
- Operational Communications – Change: Oversee the identification and implementation of opportunities to improve customer communications within new business processes, as part of the Group’s business transformation programme.
- Assist the Head of Customer Communications with the overall management of the Customer Communications Team and deputise in their absence. This includes:
- Leading on crisis and business continuity incidents.
- Managing a range of projects and activities relating to wider customer communications, including media relations, public affairs and business partnering.
- Ensuring communications materials are produced to a high standard by signing-off and managing approvals prior to publishing internally and/or externally.
- Assist with the maintenance of the function’s work plans and performance reports.
Qualifications
- Educated to GCSE level or equivalent in Math’s and English (Grades A*–C).
- A relevant professional qualification (e.g. in internal communications) or equivalent.
- Significant knowledge and experience in planning, managing and delivering customer marketing and communications programmes within a large, complex organisation.
- Project and programme management, including briefs, plans, delivery and evaluation, working with peers and colleagues across different departments.
- Strong stakeholder management, influencing and negotiating skills and the ability to provide advice and guidance for stakeholders at all levels.
- Excellent copywriting, editing and proofreading skills, with good grammar and literacy.
- Brand management experience, ensuring communications are delivered in line with the Group’s tone of voice and corporate identity.
Benefits
- 25 days’ holiday (plus Bank Holidays) increasing up to 28 days with 3 years of service prorated based on hours worked.
- Up to 8% contributory pension.
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We are proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Contact Resourcing Partner – Ryan Loasby – ryan.loasby@a2dominion.co.uk
Interim Senior Customer Communications Manager in Ealing employer: A2Dominion Group
A2Dominion Group is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Ealing with hybrid working options. With generous benefits including up to 28 days of holiday, a contributory pension scheme, and a health and lifestyle allowance, employees are empowered to thrive both personally and professionally. The company fosters diversity and inclusion, ensuring that all voices are heard and valued, making it a rewarding place to contribute to meaningful customer communications.
StudySmarter Expert Advice🤫
We think this is how you could land Interim Senior Customer Communications Manager in Ealing
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Interim Senior Customer Communications Manager role. You never know who might have the inside scoop on opportunities!
✨Tip Number 2
Prepare for interviews by researching A2Dominion Group thoroughly. Understand their values, recent projects, and customer communication strategies. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the key responsibilities of the role. Highlight your project management skills and your ability to deliver high-quality communications – this is what they want to hear!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining A2Dominion and contributing to their mission of delivering excellent customer experiences.
We think you need these skills to ace Interim Senior Customer Communications Manager in Ealing
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Customer Communications Manager role. Highlight your relevant experience in customer communications and marketing strategies, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t hold back on showcasing your copywriting, editing, and stakeholder management skills. We want to see how you can contribute to our team, so give us examples of your past successes in these areas!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon where possible. This reflects the kind of communication we value at A2Dominion.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, dive deep into A2Dominion's mission and values. Familiarise yourself with their recent projects and customer communication strategies. This will not only show your genuine interest but also help you tailor your responses to align with their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your skills in managing customer communications and marketing programmes. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Smart Questions
Interviews are a two-way street! Prepare insightful questions about the team dynamics, current challenges in customer communications, or how they measure success in their campaigns. This shows you're not just interested in the role, but also in contributing to their success.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. A2Dominion values diversity and inclusion, so being authentic can help you connect with the interviewers and demonstrate that you'd be a great fit for their team culture.
