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- Tasks: Support residents through financial challenges and manage their accounts effectively.
- Company: A2Dominion, a family-friendly employer committed to diversity and inclusion.
- Benefits: 25 days holiday, flexible working, and up to £300 for health benefits.
- Other info: Join a supportive team and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: Strong organisational and communication skills; experience in housing is a plus.
The predicted salary is between 34800 - 34800 £ per year.
Location: Staines / Hybrid
Salary: £34,800
Contract: 9-month fixed term, full-time, 35 hours per week, Monday to Friday
DBS Level: Standard
Looking for a role where you can make an impact? We’re looking for a Customer Accounts Officer, to bring strong organisational skills, proactive and willingness to get stuck in to support residents through financial challenges.
Key Responsibilities
- To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures
- To represent A2Dominion in court at possession hearings and at evictions where relevant
- To provide advice and assistance to residents on all relevant benefit and debt issues
- To ensure that IT systems are regularly updated, and effective manual record systems are maintained
- To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements are met
- Liaise with statutory and voluntary advice agencies on individual cases as appropriate
- To liaise with internal teams and departments as required given the needs of an individual case
- To work as part of the customer accounts teams to ensure individual and team targets are met and that key performance indicators are achieved
- To produce arrears performance reports as required
More About You
- A proactive and organised individual who takes ownership of their work
- Strong communication skills, with the ability to build positive relationships and support a diverse range of residents with empathy and confidence
- Able to manage a varied workload, priorities effectively and remain calm under pressure
- Comfortable working both independently and as part of a team
- Strong IT skills, with the confidence to learn and use new systems and digital tools
- High level of accuracy and attention to detail in all aspects of work
- Experience in a Housing Association or Local Authority setting is desirable but not essential
- Knowledge of Welfare Benefits, Debt Recovery or Credit Control is desirable
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Customer Accounts Officer in Ealing employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Officer in Ealing
✨Tip Number 1
Get to know the company! Research A2Dominion and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Customer Accounts Officer. Practice your responses to common questions, especially around managing accounts and supporting residents.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Accounts Officer in Ealing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Customer Accounts Officer role. We want to see how you can make an impact, so don’t hold back!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've managed workloads or prioritised tasks in the past. We love seeing how you take ownership of your work!
Communicate Clearly: Strong communication is key for this position. Use clear and concise language in your application to demonstrate your ability to build positive relationships. Remember, we’re looking for empathy and confidence!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Accounts Officer. Brush up on your knowledge of welfare benefits, debt recovery, and credit control. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Highlight your organisational skills and ability to manage a varied workload. Prepare examples from your past experiences where you've successfully prioritised tasks or supported individuals through financial challenges. This will demonstrate your proactive nature and how you can make an impact.
✨Practice Empathy
Since the role involves supporting residents, practice how you would communicate with them. Think about how you can build positive relationships and provide assistance with empathy. Role-playing common scenarios can help you feel more prepared and confident during the interview.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.