Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage the decant journey for residents, ensuring clear communication and excellent service.
- Company: A2Dominion, a not-for-profit housing provider with a social purpose.
- Benefits: 25 days holiday, up to 8% pension, wellbeing allowance, and staff discounts.
- Why this job: Make a real difference in people's lives while working in a supportive environment.
- Qualifications: GCSEs in Maths and English, strong problem-solving skills, and a full UK driving licence.
- Other info: Join a diverse team committed to tackling the housing crisis and supporting communities.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Contract Type: Fixed Term Contract - 12 Months
Hours: 35 hours a week – Monday to Friday
Driving: Full UK driving licence and own vehicle essential
About The Role
We’re looking for a highly organised and customer‑focused Decant Officer to deliver high‑quality, cost‑effective and compassionate decant management services to A2Dominion residents temporarily moving from their homes. In this role, you will oversee the end‑to‑end decant journey, ensuring clear communication, excellent customer service, and effective partnership working across internal departments and external agencies. This is an ideal opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and is passionate about delivering a positive resident experience.
Key Responsibilities
- Manage the full resident decant journey, ensuring regular, supportive, and clear communication.
- Liaise with internal and external partners to ensure decants are delivered efficiently and cost‑effectively.
- Influence internal decision‑making around decant requirements and solutions.
- Co‑ordinate and lead stakeholder meetings to ensure effective management of decanted properties.
- Ensure compliance with tenancy agreements, policies, procedures and performance targets.
- Report on decant activity and performance against agreed KPIs.
- Identify trends and themes, proposing proactive improvements.
- Work with relevant teams where legal action is required.
- Act as the primary contact for decant‑related enquiries and complaints.
- Maintain accurate system updates and robust manual records to support high‑quality customer and case management.
- Support diverse residents with additional or complex needs, referring them to appropriate internal or external support services.
More About You
- GCSEs (Maths & English A–C or equivalent)
- CIH qualification (or willingness to work towards)
- Strong problem‑solving skills and understanding of complex customer needs
- Knowledge of landlord repair obligations
- Understanding of business improvement processes
- Excellent organisational skills and robust record‑keeping
- Confident communicator, both written and verbal
- Able to work under pressure, prioritise effectively and meet deadlines
- Demonstrated ability to influence decision‑making
- Ability to build strong and effective relationships with internal and external partners
- Full UK driving licence and access to a car
About Us
A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing us is Easy
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
- Up to 8% contributory pension
- A generous annual wellbeing allowance of up to ÂŁ300 for health and lifestyle benefits for you and your family
- Access to a wide range of staff discounts
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Becci Zapala is managing this vacancy – Becci.zapala@a2dominion.co.uk
Decant Officer employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Decant Officer
✨Tip Number 1
Get to know the company! Research A2Dominion and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to decant management and customer service. Think about specific examples from your past experiences that demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the Decant Officer position.
We think you need these skills to ace Decant Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Decant Officer role. Highlight your organisational skills and experience in customer service, as these are key to delivering high-quality decant management services.
Showcase Your Problem-Solving Skills: In your application, share examples of how you've tackled challenges in previous roles. We want to see your ability to think on your feet and come up with effective solutions, especially in a fast-paced environment.
Communicate Clearly: Since clear communication is vital for this role, ensure your written application is concise and well-structured. Use straightforward language and make it easy for us to see how you can manage the decant journey effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at A2Dominion Group
✨Know the Decant Journey Inside Out
Before your interview, make sure you understand the full decant process. Familiarise yourself with how to manage resident journeys and the importance of clear communication. This will show that you're not just interested in the role but also committed to delivering a positive experience for residents.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about situations where you had to influence decision-making or coordinate with various stakeholders. Being able to articulate these experiences will demonstrate your ability to thrive in a fast-paced environment.
✨Highlight Your Organisational Skills
As a Decant Officer, you'll need to juggle multiple tasks. Bring up specific tools or methods you use to stay organised and ensure compliance with policies. This could be anything from digital record-keeping systems to prioritising tasks effectively under pressure.
✨Emphasise Your Customer-Focused Approach
A2Dominion values compassionate service, so be ready to discuss how you've supported diverse customers in the past. Share any experiences where you’ve gone above and beyond to meet customer needs, especially those with complex requirements.