Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support individuals facing challenges and help them build a brighter future.
- Company: A2Dominion Group, a not-for-profit housing provider with a strong social purpose.
- Benefits: 25 days holiday, up to 8% pension, and £300 annual health allowance.
- Why this job: Make a real impact in people's lives while working in a supportive environment.
- Qualifications: Experience with vulnerable individuals and a Level 3 qualification or willingness to pursue one.
- Other info: Inclusive workplace that values diversity and offers flexible benefits.
The predicted salary is between 28800 - 42000 £ per year.
Join to apply for the Community Impact Coach role at A2Dominion Group
5 days ago Be among the first 25 applicants
Join to apply for the Community Impact Coach role at A2Dominion Group
This range is provided by A2Dominion Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Community Impact Coach
Location: Ealing or Staines (Hybrid working, with regular travel / on-site presence required)
Contract type: 12 months FTC (35 hours per week, Monday to Friday)
Make a real difference – support customers when they need it most
Are you passionate about helping people overcome challenges and build a brighter future? Do you thrive on supporting individuals with complex needs, working collaboratively with partners, and shaping innovative services? If so, this could be the role for you.
As part of our new Customer & Community Operating Model, we’re piloting a fresh approach to neighbourhood services. At the heart of this sits the Community Impact Coach – working directly with customers who face multiple, complex challenges, providing intensive support to help them stabilise, sustain their tenancies, and move forward with confidence.
This is more than tenancy sustainment – it’s about building trust, tackling root causes, and helping people achieve lasting positive change.
About us:
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference. We’re a G15 housing association with a strong social purpose.
Key responsibilities
- Manage a caseload of 15–20 customers with complex needs, delivering intensive, personalised support.
- Build trust, create personalised action plans, and help customers stabilise, sustain their tenancies, and progress.
- Support customers through the four-phase framework: Stabilising, Managing, Aspiring, and Succeeding.
- Work closely with colleagues and external agencies (NHS, Police, Probation, Local Authorities, CAB) to ensure joined-up support.
- Attend multi-agency meetings such as MARAC, safeguarding forums, and prison release planning.
- Identify and address root causes of crisis, from mental health and domestic abuse to financial hardship or gang involvement.
- Use data and digital tools (Dynamics CE, omni-channel systems) to manage cases and track outcomes.
- Contribute to pilot evaluation and help shape the future Community Impact Coach model.
About you
- Experience supporting vulnerable people with complex needs, ideally in housing or a community setting.
- Strong knowledge of safeguarding, tenancy sustainment, and issues such as mental health, domestic abuse, or substance misuse.
- Skilled communicator with empathy, resilience, and the ability to manage challenging situations.
- Confident working with partners and agencies to achieve the best outcomes for customers.
- GCSEs in Maths and English, plus a relevant Level 3 qualification (or willingness to work towards one).
- Full UK Driving Licence and access to a vehicle.
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
– 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
– Up to 8% contributory pension
– Investment in your learning and development
– In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement.
If that’s you, we’d still encourage you to apply – or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
The role closes on 31st October 2025, we reserve the right to close this role upon appointment of the right candidate.
Referrals increase your chances of interviewing at A2Dominion Group by 2x
#J-18808-Ljbffr
Community Impact Coach employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Impact Coach
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to A2Dominion. Attend events or join online groups where you can chat with current employees and get the inside scoop on the Community Impact Coach role.
✨Tip Number 2
Prepare for the interview by practising common questions related to supporting vulnerable individuals. Think about your past experiences and how they align with the responsibilities of the role. We want you to shine!
✨Tip Number 3
Show your passion for making a difference! In your conversations and interviews, share specific examples of how you've helped others overcome challenges. This will demonstrate your commitment to the role and the community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining A2Dominion and making a positive impact in the community.
We think you need these skills to ace Community Impact Coach
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. Share personal experiences or stories that highlight your commitment to supporting individuals with complex needs.
Tailor Your CV: Make sure your CV is tailored to the Community Impact Coach role. Highlight relevant experience, especially in housing or community settings, and showcase your skills in managing challenging situations.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us understand your qualifications and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, dive deep into A2Dominion's mission and values. Understand their approach to community support and how the Community Impact Coach role fits into that. This will help you align your answers with their goals and show that you're genuinely interested.
✨Showcase Your Experience
Prepare specific examples from your past work where you've supported vulnerable individuals or managed complex cases. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare questions that demonstrate your interest in the role and the organisation. Ask about their approach to tackling root causes of crisis or how they measure success in the Community Impact Coach role.
✨Be Yourself
Authenticity goes a long way. Be honest about your experiences and how they’ve shaped your desire to help others. Show your passion for making a difference and your commitment to supporting customers through their challenges.