At a Glance
- Tasks: Lead a team to support and optimise key business applications in a dynamic environment.
- Company: Join a forward-thinking organisation focused on service excellence and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on continuous improvement and user adoption.
- Why this job: Make a real impact by improving systems and leading a high-performing team.
- Qualifications: Experience in applications support and strong leadership skills required.
The predicted salary is between 50000 - 60000 £ per year.
Location: Ealing / Hybrid (some office attendance required)
Contract type: Permanent, 35 hours across 5 days per week
Are you an experienced Applications Support professional with strong leadership skills and a passion for delivering excellent IT services? Do you thrive in fast‑paced environments where you can lead teams, improve systems, and drive service excellence across a complex organisation? If so, this could be the opportunity for you.
We’re looking for a Business Applications Support Manager to join our IT team, leading the support, maintenance, and optimisation of key business applications across the organisation. You’ll play a critical role in ensuring business‑critical systems are stable, well‑supported, and continuously improved, while leading a high‑performing Applications Support team.
Key Responsibilities- Lead and manage the Applications Support team (team of 6), ensuring high‑quality support services across all business applications.
- Oversee 2nd and 3rd line support activity, ensuring incidents and problems are resolved within agreed service levels.
- Manage relationships with third‑party suppliers and support partners to ensure service excellence and SLA performance.
- Support and optimise key business applications including Dynamics 365, NEC Housing, Genesys, TotalMobile, and related systems.
- Drive continuous improvement by analysing support trends, recurring issues, and opportunities for system enhancements.
- Work closely with Service Delivery, Change, and IT teams to ensure smooth transition of new applications and system changes into support.
- Lead initiatives to improve user adoption, application knowledge, and best practice usage across the organisation.
- Ensure robust ITSM processes are maintained across incident, problem, change, access, and availability management.
- Monitor application performance, system interfaces, database operations, and licensing compliance.
- Produce performance reports and provide insight to stakeholders on service quality and improvement opportunities.
- Coach and develop the Applications Support team, identifying skills gaps and supporting professional development.
- Build strong relationships across IT and the wider business to ensure customer‑focused service delivery.
- Educated to A‑Level standard (or equivalent qualification or experience).
- Proven experience managing an applications support or business systems support function.
- Strong knowledge of IT Service Management principles and ITIL practices.
- Experience supporting enterprise applications such as Dynamics 365.
Business Applications Support Manager employer: A2Dominion Group
Join a dynamic and innovative team in Ealing, where we prioritise employee growth and development in a supportive hybrid work environment. As a Business Applications Support Manager, you will lead a talented team dedicated to delivering exceptional IT services, while enjoying a culture that values collaboration, continuous improvement, and strong relationships across the organisation. With opportunities for professional advancement and a commitment to service excellence, this role offers a rewarding career path in a thriving workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Business Applications Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to shine, so practice common interview questions and think about how your experience aligns with the role of Business Applications Support Manager.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've led teams or improved processes in previous roles. We love hearing about your successes and how you can bring that to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join us in delivering excellent IT services.
We think you need these skills to ace Business Applications Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Applications Support Manager role. Highlight your leadership experience and any specific applications you've worked with, like Dynamics 365 or NEC Housing.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about delivering excellent IT services. Share examples of how you've led teams or improved systems in previous roles to show us what you can bring to our team.
Showcase Your Problem-Solving Skills:In your application, mention specific instances where you've resolved complex issues or improved service delivery. We love candidates who can demonstrate their analytical skills and proactive approach to problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at A2Dominion Group
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the key business applications mentioned in the job description, like Dynamics 365 and NEC Housing. Familiarise yourself with their functionalities and common issues, so you can discuss how you've supported or optimised similar systems in your previous roles.
✨Showcase Your Leadership Skills
As a Business Applications Support Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated them, resolved conflicts, and drove performance. Be ready to discuss your coaching strategies and how you identify skills gaps.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to talk about specific incidents you've resolved in previous roles, especially those that required 2nd and 3rd line support. Highlight your analytical skills by discussing how you identified trends and implemented improvements to prevent recurring issues.
✨Build Relationships and Communicate Effectively
Since managing relationships with third-party suppliers is crucial, think of examples where you've successfully collaborated with external partners. Emphasise your communication skills and how you ensure service excellence and SLA performance through effective relationship management.
