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- Tasks: Support residents by managing health and safety, answering enquiries, and providing crisis support.
- Company: Join A2Dominion, a leading UK housing association dedicated to creating safe, sustainable homes.
- Benefits: Enjoy 25 days holiday, a pension scheme, learning opportunities, and a health allowance.
- Why this job: Make a real impact in the community while developing valuable skills in a supportive environment.
- Qualifications: No specific experience needed; just bring your caring attitude and strong communication skills.
- Other info: We promote diversity and encourage applications from all backgrounds.
This is an exciting opportunity to join our Care and Support Team within a supported housing setting. You’ll be working alongside other Intensive Housing Management Workers to manage the health and safety of the building and to safeguard the clients who live here by answering clients' enquiries and providing reactive support to those in crisis in the absence of the main support team.
Key Responsibilities
- Ensure health & safety checks are carried out according to policies and procedures, keeping voids to a minimum.
- Follow safeguarding policies.
- Perform reception duties: answering phones, coordinating transport, updating appointment books, signing visitors and keys in and out.
- Process voids and report/follow up on repairs.
- Engage with external partners to ensure the best outcomes for residents.
- Complete reporting documents.
- Work with the support team and housing officer to address breaches of client licenses, aiming to prevent evictions and promote tenancy sustainment.
- Report to the Senior IHMW regarding any safety concerns about the building, staff, or residents.
- Provide emotional support empathetically, offering guidance within job role boundaries.
About You
No specific sector experience is necessary; transferable skills and a caring attitude are valued. Key skills include:
- Basic MS Office skills and willingness to learn new systems.
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal skills, remaining calm under pressure.
- Ability to work independently and in a team, with problem-solving skills.
- Experience in homelessness, substance misuse, or mental health is preferred but not required.
About A2Dominion
We are a UK housing association managing over 38,000 homes, committed to providing safe, high-quality, and sustainable homes. We reinvest profits into our social purpose, building more homes and improving services.
Benefits
- 25 days’ holiday plus Bank Holidays, increasing to 28 days after 3 years.
- Up to 8% contributory pension.
- Investment in learning and development.
- Annual health and lifestyle allowance up to £300.
- Cycle to Work Scheme.
We are a Disability Confident Employer and promote equality, diversity, and inclusion. We encourage applications from all backgrounds and provide reasonable adjustments during recruitment.
Join us at A2Dominion, where your skills will help create positive change in our communities. Apply now to be part of our team.
Bank Intensive Housing Management Worker employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bank Intensive Housing Management Worker
✨Tip Number 1
Familiarise yourself with the key responsibilities of the role. Understanding the specific tasks, such as health and safety checks and engaging with external partners, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your transferable skills in communication and problem-solving. Since no specific sector experience is necessary, focus on how your past experiences can contribute to the supportive environment at A2Dominion.
✨Tip Number 3
Research A2Dominion’s values and commitment to social purpose. Being able to articulate how your personal values align with theirs can set you apart as a candidate who genuinely cares about making a positive impact.
✨Tip Number 4
Prepare to discuss scenarios where you've provided emotional support or handled crisis situations. Sharing real-life examples will showcase your ability to remain calm under pressure and your empathetic approach to client interactions.
We think you need these skills to ace Bank Intensive Housing Management Worker
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and skills required for the Bank Intensive Housing Management Worker position. Tailor your application to highlight how your experiences align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant skills and experiences. Emphasise any transferable skills, such as communication, problem-solving, and organisational abilities, that relate to the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the organisation. Provide specific examples of how your background and skills make you a suitable candidate for the position, particularly in relation to supporting clients and managing health and safety.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at A2Dominion Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the role of an Intensive Housing Management Worker.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, think of examples from your past where you've effectively communicated with clients or team members, especially in challenging situations.
✨Demonstrate Empathy
This role involves providing emotional support to clients. Prepare to share instances where you've shown empathy and understanding, particularly in crisis situations, to highlight your caring attitude.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values.
