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- Tasks: Assist in property management, ensuring residents feel at home and properties are well-managed.
- Company: A2Dominion is a leading housing association with over 38,000 properties across London and Southern England.
- Benefits: Enjoy 25 days holiday, up to 8% pension contribution, and £300 annual health allowance.
- Why this job: Join a passionate team making a real impact in the community and tackling the housing crisis.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills required.
- Other info: Full-time role based in Oxford; flexible benefits and commitment to diversity and inclusivity.
The predicted salary is between 25000 - 33000 £ per year.
Contract: Permanent
DBS: Enhanced
About Us
At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and commutes to creating vibrant, sustainable communities that enhance the lives of our residents.
Salary: £29,257
Hours: Full time, 35 hours per week, Monday to Friday
Location: Oxford (on-site daily)
As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. Now, we’re looking for a passionate and driven individual to join our team and help us make an even bigger impact.
Role Overview
Are you a people person with a passion for property management? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have the perfect role for you! We’re looking for an Assistant Property Manager to join our Specialist Housing - Student & Keyworker team. You’ll play a vital role in ensuring our residents receive exceptional service, helping them feel at home while ensuring our properties are well-managed and compliant. From handling tenancy paperwork to liaising with contractors.
Key Responsibilities
- To participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
- To be responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support.
- Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
- To assist the Property Managers with low level arrears, maximising the Groups income.
- Report repairs where required and escalate issues/actions required where necessary.
- Assist the Area Manager in monitoring contractor performance.
- Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
- To assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
- Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts.
- Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
- To assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
- Maintain all relevant documentation to the required standards at both the organisation and premises level.
- To build relationships and work with both internal and external stakeholders of A2Dominion to support the customers.
- To attend and represent A2Dominion with support, at internal and external meetings and forums when required.
- Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved.
More About You
- Educated to GSCE level (Grades A*-C) in Math and English or equivalent.
- Previous experience of delivering front line customer service in a front facing role.
- Proven experience of problem solving for customers and understanding their needs, including vulnerable people.
- Ability to multi-task, who thrives in a fast-paced environment with excellent attention to detail.
- Strong communication skills, both written and verbal.
- A good level of IT knowledge, including Outlook, Word and Excel.
- Whilst prior experience in housing isn’t essential, it is highly desirable.
- For this role, it is essential to hold a full, clean UK driving licence.
Choosing Us is Easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Investment in your learning and development.
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion is a Disability Confident Employer, which means that we are committed to employing disabled people and will:
- Actively look to attract and recruit disabled people.
- Provide a fully inclusive and accessible recruitment process.
- Offer an interview to disabled applicants who meet the minimum criteria for the job.
- Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job.
- Make reasonable adjustments as required.
At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.
Meeting The Role Requirements
We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk
A2Dominion are proud to be a Family Friendly Employer. Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Assistant Property Manager employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Familiarise yourself with A2Dominion's mission and values. Understanding their commitment to providing homes and creating sustainable communities will help you align your responses during interviews, showcasing your passion for property management.
✨Tip Number 2
Network with current or former employees of A2Dominion. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your customer service experience in detail. Since the role involves front-line interaction, think of specific examples where you've successfully resolved issues or improved customer satisfaction, as this will demonstrate your suitability for the position.
✨Tip Number 4
Research common challenges faced in property management, especially in social housing. Being able to discuss these challenges and how you would approach them can set you apart from other candidates and show your proactive mindset.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management or customer service. Emphasise skills like communication, problem-solving, and attention to detail, as these are crucial for the Assistant Property Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for property management and your understanding of A2Dominion's mission. Mention specific experiences that demonstrate your ability to handle tenancy paperwork and liaise with contractors effectively.
Highlight Relevant Qualifications: If you have GCSEs in Maths and English or equivalent qualifications, make sure to mention them prominently. Also, if you have any additional certifications related to property management, include those as well.
Showcase Your People Skills: Since the role requires strong interpersonal skills, provide examples in your application of how you've successfully interacted with customers or clients in previous roles. This could include resolving queries or providing exceptional service.
How to prepare for a job interview at A2Dominion Group
✨Show Your People Skills
As an Assistant Property Manager, you'll be dealing with residents and contractors regularly. Make sure to highlight your experience in customer service and your ability to communicate effectively. Share examples of how you've resolved conflicts or helped customers in the past.
✨Demonstrate Your Organisational Skills
This role requires juggling multiple tasks, from handling paperwork to managing appointments. Be prepared to discuss how you stay organised in a fast-paced environment. You might want to mention any tools or methods you use to keep track of your responsibilities.
✨Familiarise Yourself with A2Dominion's Values
Understanding the company's mission and values is crucial. Research A2Dominion's commitment to providing homes and enhancing community life. Be ready to explain how your personal values align with theirs and how you can contribute to their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to deal with difficult situations, such as managing tenant complaints or coordinating with contractors. Practising your responses will help you feel more confident during the interview.
