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For Companies At a Glance
- Tasks: Assist in managing residential properties and provide excellent customer service to residents.
- Company: Join A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: Enjoy 25 days holiday, up to 8% pension contribution, and investment in your development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in property management.
- Qualifications: GCSEs in Maths and English, strong customer service skills, and problem-solving abilities.
- Other info: Be part of a diverse team committed to equality and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job title: Assistant Property Manager
Location: 100% Office based in Oxford (OX4)
Salary: £29,696.00
Working hours: 35 hpw / 9am-5pm / Mon-Fri
Contract: Permanent
DBS Level: This role requires an Enhanced DBS check.
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role Overview
As Assistant Property Manager you will assist the Property Managers;
- to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements.
- in the delivery of high quality housing management support to A2Dominion customers.
- deliver high quality customer service to support A2Dominion residents, acting as a single point of contact for residents where required.
Key Responsibilities
- To participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
- To be responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support.
- Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
- To assist the Property Managers with low level arrears, maximising the Groups income.
- Report repairs where required and escalate issues/actions required where necessary.
- Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
- To assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
- Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
- To assist Property Managers in resolving customer queries promptly.
About You
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Experience of delivering excellent customer service
- Proven experience of problem solving for customers and understanding their needs, including vulnerable people.
- Good working knowledge and experience of IT packages/software (Microsoft Office, Outlook, CRM system) to maximise own efficiency and effectiveness.
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday pro rata (Plus Bank Holidays)
- Up to 8% contributory pension
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process – just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Vacancy contact
This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk
The role closes on 09 February 2026, we reserve the right to close this role upon appointment of the right candidate.
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Assistant Property Manager employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at A2Dominion on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Property Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching A2Dominion's values and recent projects. Show us that you’re not just interested in the job, but also in making a difference in the community. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Practice common interview questions related to customer service and property management. We recommend doing mock interviews with friends or family to build your confidence. The more you practice, the more natural you'll feel during the real deal!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Property Manager role. Highlight your relevant experience in property management and customer service, showing us why you're the perfect fit for A2Dominion.
Showcase Your Skills: Don’t forget to mention your proficiency in Outlook, Word, and Excel. We want to see how you can use these tools to enhance our property management processes and improve customer service.
Be Personable: Since this role involves a lot of interaction with residents and stakeholders, let your personality shine through! Share examples of how you've successfully resolved customer queries or built relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand A2Dominion's mission and values. Familiarise yourself with their housing services and the specific responsibilities of an Assistant Property Manager. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction, especially in challenging situations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Property Management team, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
While the role may not require formal attire daily, dressing smartly for the interview can make a great first impression. Aim for business casual to convey professionalism while still being approachable.
