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- Tasks: Assist in managing residential properties and provide excellent customer service to residents.
- Company: Join A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: Enjoy 25 days holiday, up to 8% pension contribution, and investment in your development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in property management.
- Qualifications: GCSEs in Maths and English, strong customer service skills, and problem-solving abilities.
- Other info: Be part of a diverse team committed to equality and inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
Base pay range
Direct message the job poster from A2Dominion Group
Assistant Property Manager – (Specialist Housing)
Location: Oxford
Permanent, Full time, 35 hours per week, Monday to Friday
Overview
Be among the first 25 applicants. This range is provided by A2Dominion Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
About Us: We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. Our 70,000+ customers come from a diverse range of backgrounds with varying levels of income. We’re here to provide them all with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit is reinvested into our charitable social purpose – delivering more homes and better services for customers.
Role Overview
To work as part of the Property Management team, assist the Property Managers to manage a portfolio of residential buildings including multi-occupancy dwellings and carry out landlord obligations within regulatory requirements. To assist Area Managers in the delivery of high-quality housing management service to deliver excellent property management support to A2Dominion customers. To deliver high quality customer service to support A2Dominion residents, acting as a single point of contact for residents where required.
Responsibilities
- Participate in the accommodation allocation process including issuing tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
- Carry out day-to-day administrative duties including being the point of contact for customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
- Assist the Property Managers with low-level arrears, maximising the Groups income.
- Report repairs where required and escalate issues/actions where necessary.
- Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
- Assist the Property Managers carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
- Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts.
- Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
- Assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
- Maintain all relevant documentation to the required standards at both the organisation and premises level.
- Build relationships and work with both internal and external stakeholders of A2Dominion to support the customers.
- Attend and represent A2Dominion, with support, at internal and external meetings and forums when required.
- Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved.
Qualifications
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)
- Good knowledge of Outlook, Word & Excel
- Experience of delivering excellent customer service in a front facing role
- Proven experience of problem solving for customers and understanding their needs, including vulnerable people
Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.
Choosing us
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Investment in your learning and development.
If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: recruitment@a2dominion.co.uk
A2Dominion are proud to be a family friendly employer
Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong.
Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
Additional details
Oxford, England, United Kingdom
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service
Industries: Non-profit Organizations, Housing and Community Development, Real Estate
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Assistant Property Manager employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at A2Dominion on LinkedIn. Ask them about their experiences and any tips they might have for landing the Assistant Property Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by researching A2Dominion's values and recent projects. Show us that you’re not just interested in the job, but also in making a difference in the community. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Practice common interview questions related to customer service and property management. We recommend doing mock interviews with friends or family to build your confidence. The more you practice, the more natural you'll feel during the real deal!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Property Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Assistant Property Manager role. Highlight your relevant experience in property management and customer service, showing us why you're the perfect fit for A2Dominion.
Showcase Your Skills: Don’t forget to mention your proficiency in Outlook, Word, and Excel. We want to see how you can use these tools to enhance our property management processes and improve customer service.
Be Personable: Since this role involves a lot of interaction with residents and stakeholders, let your personality shine through! Share examples of how you've successfully resolved customer queries or built relationships in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at A2Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand A2Dominion's mission and values. Familiarise yourself with their housing services and the specific responsibilities of an Assistant Property Manager. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents, be prepared to discuss your previous customer service experiences. Think of specific examples where you resolved issues or improved customer satisfaction, especially in challenging situations.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the Property Management team, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
While the role may not require formal attire daily, dressing smartly for the interview can make a great first impression. Aim for business casual to convey professionalism while still being approachable.
