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- Tasks: Manage complex anti-social behaviour cases and deliver outstanding customer service.
- Company: A2Dominion, a not-for-profit housing provider with a social purpose.
- Benefits: 25 days holiday, up to 8% pension, wellbeing allowance, and flexible benefits.
- Why this job: Make a real difference in communities while developing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, experience in ASB management, and strong communication skills.
- Other info: Join a diverse team committed to creating homes and thriving communities.
The predicted salary is between 34800 - 42126 ÂŁ per year.
Overview
Location: Staines – Hybrid
Salary: £34,800 – £42,126
Contract Type: Permanent
Hours: Full‑time, 35 hours per week (Monday to Friday)
DBS: Enhanced
Driving: Full UK driving licence and own vehicle essential
As an ASB Resolution Specialist (ART), you will take full ownership of a complex caseload of high‑level anti‑social behaviour (ASB) cases, delivering outstanding customer service and achieving effective resolutions. You will maintain regular communication with customers, work closely with external partners, and make appropriate referrals to support case outcomes. You will ensure all ASB activity complies with current legislation and regulatory requirements, responding quickly to changes and identifying opportunities to innovate and improve our service. This role is key to strengthening A2Dominion’s reputation with partners, stakeholders, and the communities we serve.
Key Responsibilities
- Daily management of all anti-social behaviour (ASB) cases across the group, with the ability to read and interpret tenancy agreements and leases to ensure proper handling of ASB according to tenure.
- Prepare witness statements which will be relied upon in court.
- Work with our in‑house legal team and be able to represent A2Dominion at court hearings.
- Maintain excellent customer service, ensuring that you meet the Group’s Customer care standards.
- Draft and serve Notices Seeking Possession (NSPs) when required.
- Attend multi agency ASB meetings relating to case management, and the safety/ protection of the community.
- Support both victims and alleged perpetrators of ASB by offering advice, referrals, mediation (where trained), and ongoing assistance throughout and beyond each case.
- Build and maintain strong working relationships with external partners including Police teams, MPs, Councillors, Local Authorities, and community agencies across all boroughs.
- Ensure that IT systems are updated with accurate case records and maintain effective manual record‑keeping where appropriate.
- Provide expert ASB guidance to the wider business, including support for Neighbourhood and Leasehold Managers handling lower‑level ASB cases.
- Contribute to mediation and early‑resolution approaches where trained or following additional qualification.
More about you
- GCSEs (or equivalent) in Maths and English, Grades A*–C.
- CIH Membership (or willingness to work towards this or an equivalent qualification).
- Strong background managing ASB and/or housing management cases within the public or private housing sector.
- Experience of drafting court and legal paperwork, and representation at court.
- Experience supporting continuous improvement and adapting to changes in legislation, policy, and best practice.
- Experience coaching, training, or quality‑assuring ASB practice within a housing or community setting.
- Up‑to‑date knowledge of ASB legislation and regulation/best practice.
- Ability to analyse information, assess risk, and make logical, evidence‑based decisions.
- Strong planning and organisational skills, with the ability to manage a varied and challenging workload.
- Excellent written and verbal communication skills, with the ability to build rapport with residents and internal colleagues.
- Strong stakeholder management and influencing skills, with confidence in multi‑agency environments.
- Excellent IT skills, with familiarity using case management and reporting systems (Microsoft Dynamics).
- Full UK driving licence and own vehicle.
About Us
A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Why Join Us?
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service
- Up to 8% contributory pension
- A generous annual wellbeing allowance of up to ÂŁ300 for health and lifestyle benefits for you and your family
- Access to flexible benefits, salary exchange options, and a wide range of staff discounts
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. We offer an inclusive and accessible recruitment process and guarantee an interview for disabled applicants who meet the minimum criteria. To request adjustments at any stage, contact our Resourcing Team. If you’re unsure whether you meet every requirement, we still encourage you to apply; your skills and experience may be exactly what we’re looking for. At A2Dominion, everyone belongs. Join us and help shape safer, stronger communities.
This vacancy is being managed by Becci Zapala and closes on 30th January 2026. We reserve the right to close early upon appointment of the right candidate.
ASB Resolution Specialist employer: A2Dominion Group
Contact Detail:
A2Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ASB Resolution Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with anti-social behaviour. Attend local events or online webinars to make connections and learn more about the industry.
✨Tip Number 2
Prepare for interviews by practising common questions related to ASB cases. Think about your past experiences and how they relate to the role. We want you to showcase your skills and knowledge confidently!
✨Tip Number 3
Don’t forget to research A2Dominion! Understanding their values and mission will help you align your answers during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ASB Resolution Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the ASB Resolution Specialist role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills: Don’t just list your qualifications; demonstrate how your skills in managing ASB cases and working with stakeholders can make a difference. We want to see real examples of your past successes!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for the position shines through.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at A2Dominion Group
✨Know Your ASB Legislation
Make sure you brush up on the latest anti-social behaviour legislation and best practices. Being able to discuss relevant laws and how they apply to your potential role will show that you're serious about the position and understand the complexities involved.
✨Demonstrate Customer Service Skills
Prepare examples of how you've delivered outstanding customer service in previous roles. Think about specific situations where you resolved conflicts or supported individuals through challenging circumstances, as this is crucial for an ASB Resolution Specialist.
✨Showcase Your Communication Skills
Since you'll be working with various stakeholders, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might face in the job, such as attending multi-agency meetings or drafting legal paperwork.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage a varied caseload effectively. Share strategies you use to stay organised, especially when dealing with complex cases, and mention any tools or systems you’re familiar with that can help streamline your work.
