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- Tasks: Assist customers via phone, email, and chat with payment processing issues.
- Company: A2B Payments is a fast-growing company in the merchant services industry.
- Benefits: Enjoy competitive salary, performance incentives, and regular team events.
- Why this job: Join a dynamic team that values professional growth and a positive workplace culture.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities to develop expertise in the FinTech and payments industry.
The predicted salary is between 28800 - 43200 £ per year.
A2B Payments is a fast-growing company in the merchant services industry, providing businesses with seamless payment processing solutions. We pride ourselves on our supportive office culture and regularly host team events to foster a fun and collaborative work environment. If you're looking to join a dynamic team that values both professional growth and a positive workplace, this is the role for you!
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist merchants with account setup, transaction issues, and troubleshooting payment processing equipment/software.
- Act as the liaison between merchants and internal teams to resolve escalated issues.
- Manage case handling, including dispute resolution and transaction troubleshooting.
- Oversee and respond to inquiries in the customer service inbox.
- Guide merchants through the onboarding process, ensuring a seamless experience.
- Maintain accurate records of customer interactions and account details in the CRM system.
- Identify recurring issues and escalate them to the relevant departments.
- Participate in cross-training to improve team versatility and service coverage.
What We’re Looking For:
- Strong Communication Skills: Exceptional verbal and written communication to effectively assist merchants.
- Problem-Solving Ability: Analytical mindset to troubleshoot technical and transaction-related issues.
- Technical Aptitude: Basic understanding of payment processing systems, merchant accounts, and financial transactions.
- Customer Focus: Passionate about delivering outstanding service and building strong client relationships.
- Team Player: Ability to collaborate effectively in a fast-paced environment.
- Organised & Detail-Oriented: Able to manage multiple tasks and prioritise efficiently.
What We Offer:
- Competitive salary + performance-based incentives
- Comprehensive training & career growth opportunities
- A positive and supportive office culture
- Regular team events and work socials
- Opportunities to develop expertise in the FinTech and payments industry
Join A2B Payments and become part of a team that values both professional success and a great workplace culture!
Customer Service Representative employer: A2B Payment Solutions
Contact Detail:
A2B Payment Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with common payment processing systems and merchant accounts. Understanding the basics will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock customer service scenarios. This will prepare you to respond effectively to inquiries and showcase your ability to handle various situations with ease.
✨Tip Number 3
Research A2B Payments and their company culture. Knowing about their values and team dynamics will allow you to tailor your responses during interviews, showing that you’re a great fit for their supportive environment.
✨Tip Number 4
Network with current or former employees of A2B Payments on platforms like LinkedIn. They can provide valuable insights into the company and potentially refer you, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any technical skills related to payment processing. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and problem-solving abilities. Mention specific examples of how you've successfully assisted customers in the past, and express your enthusiasm for joining A2B Payments.
Showcase Your Technical Aptitude: If you have experience with payment processing systems or CRM software, be sure to include this in your application. Highlight any relevant training or certifications that demonstrate your technical understanding.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Customer Service Representative.
How to prepare for a job interview at A2B Payment Solutions
✨Showcase Your Communication Skills
As a Customer Service Representative, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and professionally.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully resolved issues, especially in a customer service context. Highlight your analytical mindset and how you approach troubleshooting.
✨Familiarise Yourself with Payment Processing
Having a basic understanding of payment processing systems will give you an edge. Research common issues merchants face and be ready to discuss how you would assist them. This shows your technical aptitude and genuine interest in the role.
✨Emphasise Team Collaboration
A2B Payments values teamwork, so be sure to highlight your ability to work well with others. Share examples of how you've collaborated in previous roles, especially in fast-paced environments. This will demonstrate that you're a team player who can contribute positively to their culture.
