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- Tasks: Manage retirement living schemes, ensuring safety and support for residents.
- Company: A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: 25 days holiday, up to 8% pension contribution, and health lifestyle allowance.
- Other info: Inclusive workplace with flexible benefits and a commitment to diversity.
- Why this job: Make a real difference in the lives of vulnerable individuals while developing your career.
- Qualifications: GCSEs in Maths and English; experience in supported housing preferred.
The predicted salary is between 25526 - 25526 £ per year.
Location: Sevenoaks Court, Northwood, Harrow, HA6 2TW
Working hours: 35hpw across Mon-Fri
Salary: £25,526.00 per annum
Contract: Full time / Permanent
DBS Level: Enhanced DBS
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role overview
To deliver a high-quality scheme management service to meet the needs and aspirations of our customers in retirement living, extra care, leasehold and supported housing, by creating and maintaining a safe, secure and welcoming environment for customers, visitors and professionals.
Key responsibilities:
- Ensure compliance with Health & Safety and Fire Safety requirements, maintaining accurate records
- Support lettings processes including viewings, assessments, tenancy sign-ups, and inductions
- Manage tenancy terminations, liaising with relevant teams and contractors
- Deliver a person-centred service using assessments, support plans, and risk management tools
- Take appropriate safeguarding actions in line with legislation and internal procedures
- Promote customer engagement, wellbeing, and access to support services
- Manage ASB cases in line with policy, providing guidance to customers
- Liaise with on-site support providers and external agencies to address customer needs
- Support customers with housing options, including move-on where appropriate
- Assist with Housing Benefit and welfare claims to sustain tenancies and reduce arrears
- Monitor customer wellbeing and provide referrals to relevant services
More about you:
- GCSEs (or equivalent) in Maths and English (Grade C/4 or above)
- Experience supporting vulnerable individuals, including older people or within supported/sheltered housing
- Strong housing experience, ideally within sheltered or extra care settings desirable
- Knowledge of welfare benefits (e.g. Housing Benefit, Universal Credit)
- Understanding of safeguarding legislation and best practice
- Experience maintaining Health & Safety compliance, including inspections and record keeping
- Ability to signpost or refer customers to appropriate support services
- Confident in customer-facing roles and working with community groups
- Awareness of services supporting older people, including Adult Social Care and DWP
- Basic IT skills and willingness to learn new systems
Desirable:
- Full UK driving licence desirable, but not essential.
- Level 3 qualification in Housing or Supported Housing
- Level 2 Health & Safety qualification (or equivalent)
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays)
- Up to 8% contributory pension
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk. The role closes on 11 May 2026; we reserve the right to close early upon appointment of the right candidate.
Scheme Manager employer: A2 Dominion Group
Contact Detail:
A2 Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with retirement living. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching A2Dominion and understanding their values. Show us how your experience aligns with their mission of providing homes people love to live in.
✨Tip Number 3
Practice your responses to common interview questions, especially around safeguarding and customer engagement. We want to see your confidence shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at A2Dominion.
We think you need these skills to ace Scheme Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Scheme Manager role. Highlight your experience with vulnerable individuals and any relevant housing knowledge to show us you’re the perfect fit!
Showcase Your Skills: Don’t forget to mention your understanding of Health & Safety compliance and safeguarding legislation. We want to see how your skills align with our needs, so be specific about your experiences!
Be Person-Centred: Since this role is all about delivering a person-centred service, share examples of how you've supported customers in the past. This will help us see your commitment to customer engagement and wellbeing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand A2Dominion's mission and values. Familiarise yourself with their approach to retirement living and the specific responsibilities of a Scheme Manager. This will help you demonstrate your genuine interest in the role and how your experience aligns with their goals.
✨Showcase Relevant Experience
Prepare examples from your past work that highlight your experience supporting vulnerable individuals, especially older people. Be ready to discuss how you've managed tenancy processes, ensured compliance with health and safety regulations, and promoted customer engagement. Specific anecdotes will make your answers more impactful.
✨Understand the Legislation
Brush up on safeguarding legislation and welfare benefits like Housing Benefit and Universal Credit. Being knowledgeable about these topics will show that you're prepared to handle the complexities of the role and can provide the necessary support to customers effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in retirement living, or how they measure success in this role. This not only shows your enthusiasm but also helps you gauge if the company culture is the right fit for you.