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- Tasks: Support older residents to live independently and manage daily operations.
- Company: A2Dominion, a family-friendly employer committed to diversity.
- Benefits: Generous holiday, pension contributions, and health benefits allowance.
- Other info: Inclusive recruitment process with guaranteed interviews for disabled applicants.
- Why this job: Make a real difference in the lives of vulnerable people every day.
- Qualifications: Experience in customer service and understanding of older people's needs.
The predicted salary is between 28969 - 33543 £ per year.
Location: Chestnut Court, TW19 7SF (with travel across a range of nearby schemes and occasional wider travel as required – mileage paid)
Salary: £28,969-£33,543
Contract: Permanent, full-time (35 hours, Monday to Friday)
DBS Level: Enhanced
Are you looking for a role where you can make a real difference? As a Relief Scheme Manager, you’ll play a key role in helping older and vulnerable residents to live independently, while keeping the scheme safe, organised and running smoothly. You’ll be creating spaces that feel like home, building relationships that matter, and becoming a trusted point of contact for residents day to day. It’s a varied, hands-on role where your organisation, resilience and compassion really count, and you’ll be the familiar face people trust.
Key Responsibilities- Health & Safety and Fire Checks – You’ll stay on top of compliance with accurate records and no chasing required
- Viewings, Sign-ups and Move-ins – Supporting new residents from day one so they feel informed and confident
- Managing Move-outs – Working with lettings and contractors to minimise voids and maintain standards
- Resident Support – Using tools like ILPs and risk assessments to tailor the right support, with dignity at the core
- Safeguarding – You’ll know what to look for and take swift, appropriate action when needed
- Community Life – Supporting residents to shape their own social lives and well-being activities
- ASB – Handling issues firmly but fairly, supporting those affected and setting clear expectations
- DBS Compliance – Keeping accurate records for everyone entering the scheme, from contractors to volunteers
- Partnership Working – Liaising with care providers, GPs, social services, families – keeping it all joined up
- Money Matters – Helping residents access the benefits they’re entitled to and avoid arrears
- Being the ‘go-to’ – You’ll be the first port of call for residents, families, and professionals alike
- Genuinely enjoy working with people and building trust
- Are organised, self-sufficient and not easily fazed
- Can spot when someone needs help and act early
- Stay calm under pressure and take a pragmatic, professional approach
- Can have honest conversations while staying kind and clear
- Care deeply about helping older and vulnerable people live well
- Experience in a customer-facing role
- Confidence with health and safety basics
- Understanding of the needs of older or vulnerable people
- Background in housing, care, or support
- Solid record-keeping and confidentiality standards
- Full UK driving licence and access to a car
- Level 3 in Housing or Supported Housing
- Supervisory/Management training
- Health & Safety knowledge
- Knowledge of welfare benefits such as Housing Benefits or Universal Credit
Choosing us is easy. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion. We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 8th May 2026 and we reserve the right to close early upon appointment of the right candidate.
Relief Scheme Manager employer: A2 Dominion Group
Contact Detail:
A2 Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to share how your experience aligns with their mission of supporting older and vulnerable residents. Show them you’re not just looking for any job, but this job!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your passion for helping others and your organisational skills, which are key for the Relief Scheme Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at A2Dominion and making a difference in the community.
We think you need these skills to ace Relief Scheme Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping older and vulnerable residents shine through. We want to see that you genuinely care about making a difference in their lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer-facing roles or working with vulnerable groups. We love seeing how your background aligns with the responsibilities of the Relief Scheme Manager position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re the right fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at A2 Dominion Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Scheme Manager. Familiarise yourself with key tasks like health and safety checks, resident support, and community life. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to share examples of how you've successfully worked with people in the past. Think about times when you've supported vulnerable individuals or managed challenging situations with compassion and professionalism. Highlighting these experiences will set you apart.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Prepare for scenarios related to safeguarding, managing move-outs, or dealing with anti-social behaviour. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and the role. Inquire about the support systems in place for residents or how the team collaborates with external partners. This shows your enthusiasm and commitment to understanding the bigger picture.