At a Glance
- Tasks: Lead quality assurance audits and drive continuous improvement in services.
- Company: Join A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: Enjoy 25 days holiday, up to 8% pension, and health benefits for you and your family.
- Other info: Diverse and inclusive workplace with flexible benefits and career growth opportunities.
- Why this job: Make a real impact by ensuring high-quality services and improving customer experiences.
- Qualifications: Experience in auditing, problem-solving skills, and a full UK driving licence required.
The predicted salary is between 31397 - 33049 £ per year.
Location: 33 Staple Gardens, Winchester, Hampshire, SO23 8SR
Persona: Hybrid / 1 day a week in the office; Location rotates between Staines & Winchester
Salary: £31,397.00 – £33,049.00 per annum
Contract: 11-month fixed term contract
Working Hours: 35hpw (Mon-Fri)
DBS Requirement: Enhanced DBS
Full UK driving licence essential
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership. We are looking for a Quality Assurance Officer to join our team and help us deliver exceptional services across all operational functions. In this role, you will lead quality assurance audits, ensuring services meet the highest standards while identifying areas for growth and learning.
Role overview:
- To deliver a program of quality assurance audits across all Operational functions to evidence quality services and identify opportunities to improve.
- To help embed learning from audits, incidents, service failures and negative customer experiences to prevent reoccurrence.
Key responsibilities:
- Conduct internal audits (including on-site and desktop assurance) to evidence service quality and drive continuous improvement across Operational services.
- Investigate and follow up on incidents, service failures, customer complaints and Housing Ombudsman determinations, embedding learning to prevent recurrence.
- Support teams and service leads to implement clear, achievable service improvement actions and ensure these are embedded into practice.
- Work closely with the Insights and Engagement Team to ensure customers are involved in auditing processes at every opportunity.
- Produce and contribute to high-quality performance and impact reports, including trend analysis, to demonstrate the value of quality assurance activities and share best practice.
- Maintain awareness of compliance and best practice through meetings and ongoing industry research.
- Support internal and external audits, including the annual self-assessment of the Group’s adherence to the Consumer Standards.
- Ensure the collection, management, use, and reporting of data complies with GDPR and data management regulations.
More about you:
- Full UK driving licence essential.
- GCSEs (or equivalent) in Maths and English (Grade C/4 or above).
- Solid experience in auditing and performance monitoring, with the ability to identify insights and implement effective service improvements.
- Excellent problem-solving abilities, stakeholder management, and attention to detail.
- Proven experience in Quality Assurance, with a strong track record of maintaining high standards and accuracy.
- Able to work effectively and diligently at a fast pace and meet tight deadlines with a keen eye for detail.
- Excellent stakeholder relationship management skills and proven ability to maintain successful relationships with colleagues and customers.
- Intermediate MS Office skills and willingness to learn new systems.
- Confident user of Microsoft Excel, including working with formulas to analyse data and support decision-making.
Desirable:
- Confident approach to problem-solving ensuring matters are swiftly and satisfactorily resolved.
- Experience of setting up performance measures for monitoring progress of services against contract and departmental business plan objectives.
- Knowledge of housing legislation, regulation, policy and best practice.
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays).
- Up to 8% contributory pension.
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk. We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This Vacancy is being managed by Hollie Furness – Hollie.Furness@a2dominion.co.uk. The role closes on 18 June 2026; we reserve the right to close early upon appointment of the right candidate.
Quality Assurance Officer employer: A2 Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and inclusion are celebrated. With flexible benefits, generous holiday allowances, and a commitment to continuous improvement, employees can thrive in their roles while making a meaningful impact on the communities they serve in Winchester and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at A2Dominion on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Quality Assurance Officer. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your passion for quality assurance! During the interview, share specific examples of how you’ve improved processes in previous roles. This will demonstrate your commitment to maintaining high standards and continuous improvement.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to leave a lasting impression and show that you’re genuinely interested in the position.
We think you need these skills to ace Quality Assurance Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality Assurance Officer role. Highlight your auditing experience and how it aligns with our mission at A2Dominion. We want to see how you can contribute to delivering exceptional services!
Showcase Your Skills:Don’t forget to mention your problem-solving abilities and attention to detail. These are key traits we’re looking for! Use specific examples from your past experiences to demonstrate how you've successfully implemented service improvements.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Quality Assurance Basics
Before the interview, brush up on your knowledge of quality assurance principles and practices. Be ready to discuss how you’ve applied these in previous roles, especially in auditing and performance monitoring.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled service failures or customer complaints in the past. Highlight your approach to identifying insights and implementing effective service improvements, as this is crucial for the role.
✨Familiarise Yourself with A2Dominion
Research A2Dominion’s mission and values, particularly their commitment to providing homes people love. Understanding their operational functions will help you align your answers with their goals during the interview.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about the role and the team. This shows your genuine interest in the position and helps you gauge if it’s the right fit for you. Consider asking about their current quality assurance processes or how they involve customers in audits.
