At a Glance
- Tasks: Analyse data, create reports, and support operational teams to enhance service quality.
- Company: A2Dominion, a diverse and inclusive employer committed to making a difference.
- Benefits: Flexible working, 25 days holiday, up to 8% pension contribution, and health benefits.
- Other info: Inclusive recruitment process with guaranteed interviews for disabled applicants.
- Why this job: Join a collaborative team and use your analytical skills to drive real change.
- Qualifications: A Level in Maths and English, 3 years in an analytical role, and reporting software knowledge.
The predicted salary is between 34957 - 34957 £ per year.
Location: Ealing / Hybrid
Salary: £34,957 FTE (£20,974.20 pro rata)
Contract: 12-month fixed term, part-time (21 hours per week / 3 days per week)
DBS Level: Basic
Are you confident interpreting data, identifying trends and turning insight into meaningful action? As an Operational Analyst, you’ll play a key role in supporting operational teams through high-quality reporting, analysis and performance insight that helps drive service improvement and customer satisfaction.
This is a varied and collaborative role where you’ll work closely with operational teams, stakeholders and data colleagues to develop dashboards, reports and performance information that supports decision-making across the business. We’re looking for someone analytical, detail-focused and confident communicating with a range of stakeholders, who can deliver accurate and meaningful insight.
Key Responsibilities- To have a technical understanding of systems and data management platforms used across the Group
- Produce accurate and accessible business intelligence, dashboards and reports to support operational service leads in understanding and improving performance
- Contribute to performance and assurance reporting for oversight committees, including the Customer Service Committee and Group Board
- Interpret data and provide commentary to support service improvement, customer satisfaction and first-time resolution outcomes
- Work collaboratively with operational performance colleagues to provide accurate and consistent data that supports service improvement activities
- Work alongside IT, the data team and third-party providers to support system changes and understand reporting impacts and future requirements
- Support data quality validation and data cleansing activities, helping operational teams reduce errors and improve reporting accuracy
- Contribute to high-quality performance and impact reporting to demonstrate the value of operational analytic activity
- Ensure the collection, management and use of data complies with GDPR requirements
- Educated to A Level standard or equivalent in Maths and English (Grades A*–C)
- Qualified, or willing to work towards qualification, in NICE IEX Workforce Management
- Minimum of 3 years’ experience within an analytical or statistical role
- Experience understanding IT systems, data sets and identifying data quality issues and reporting requirements
- Working knowledge of reporting software including Power BI and/or equivalent
- Experience developing dashboards and reports to meet business requirements
- Strong analytical skills, with the ability to interpret data for both strategic and operational purposes
- Ability to communicate effectively and build collaborative working relationships across teams and stakeholders
- Able to work effectively in a fast-paced environment, manage deadlines and maintain a high level of accuracy and attention to detail
- Experience of using Dynamics would be advantageous
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 12th June 2026 and we reserve the right to close early upon appointment of the right candidate.
Operational Analyst employer: A2 Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a flexible working environment in Ealing. With generous benefits such as 25 days of holiday, a contributory pension scheme, and a health and lifestyle allowance, we foster a collaborative culture where diversity is celebrated and every voice is valued. Join us to make a meaningful impact while enjoying a supportive workplace that encourages your development and success.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, especially those in operational roles. A friendly chat can give you insider info and might just lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to data analysis and reporting. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your analytical skills during the interview! Bring examples of dashboards or reports you've created in the past. This will demonstrate your hands-on experience and how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operational Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operational Analyst role. Highlight your analytical skills and experience with data management systems, as these are key to what we’re looking for.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in reporting software like Power BI can contribute to our operational teams. We want to see how you can turn data into actionable insights!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your relevant experience and achievements at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Data
As an Operational Analyst, you'll be dealing with data daily. Brush up on your understanding of data management platforms and reporting software like Power BI. Be ready to discuss how you've used these tools in past roles to produce insightful reports and dashboards.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical abilities. Think about times when you interpreted data to drive service improvements or enhance customer satisfaction. Being able to articulate these experiences will demonstrate your value to the team.
✨Communicate Effectively
This role requires collaboration with various stakeholders. Practice explaining complex data insights in simple terms. During the interview, focus on how you've built relationships across teams and how effective communication has led to successful outcomes.
✨Understand the Company Culture
Familiarise yourself with A2Dominion's values and commitment to diversity and inclusion. Be prepared to discuss how you align with their mission and how you can contribute to a positive work environment. Showing that you fit into their culture can set you apart from other candidates.
