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- Tasks: Make a real impact in vibrant communities by supporting residents and managing neighbourhoods.
- Company: A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: Flexible benefits, 25 days holiday, up to 8% pension contribution, and health lifestyle allowance.
- Why this job: Use your people skills to help residents feel valued and supported in their homes.
- Qualifications: Driving license required; experience in housing or willingness to learn about tenancy issues.
- Other info: Inclusive workplace that values diversity and offers career growth opportunities.
The predicted salary is between 17400 - 17400 £ per year.
Location: Hybrid / Oxford
Salary: £17,400.00
Working hours: 17.5 hours per week
Contract: 11 months fixed term contract
DBS Level: This role requires a Standard DBS check. Driving license and own car essential.
About A2Dominion
We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role overview
Are you ready to make a real impact in the heart of vibrant communities? As a Neighbourhood Manager at A2Dominion, no two days will ever be the same. You will be the face of the company, directly shaping the lives of residents by providing the support, care and attention that make their communities thrive. You will play a crucial role in delivering exceptional neighbourhood management across a diverse portfolio of residential and mixed-tenured buildings. Your work will directly enhance the safety, wellbeing and satisfaction of our residents, while ensuring compliance with all regulations. From conducting estate inspections and managing building safety, to handling tenancy issues like noise complaints and safeguarding, you will be at the forefront of creating vibrant, thriving communities. If you are passionate about making a difference, building strong relationships, and driving high-quality service, this is your opportunity to help shape the future of our communities.
Key responsibilities:
- Conduct estate, scheme, and property inspections to maintain high standards of safety and cleanliness.
- Support residents with tenancy management issues such as noise complaints, disputes, and safeguarding concerns.
- Work closely with internal departments and external partners to address building maintenance and safety.
- Engage with residents through regular communication, ensuring their concerns are heard and acted upon.
- Provide tailored support to vulnerable individuals and families, ensuring their needs are met.
- Gather feedback from residents to continually improve services and ensure satisfaction.
- Represent the company in external meetings, attend court proceedings, and support residents through various issues.
About you:
- Driving license and own car essential.
- You really care about making a difference and want to help people feel safe and supported in their homes.
- You have some experience in housing, or you are keen to learn about building safety, fire safety, and tenancy issues.
- You understand how important it is to look out for people especially those who might be vulnerable, and you want to be someone our residents can trust and turn to when they need help.
- Experience dealing with tenancy matters, like noise or neighbour concerns, and you are either familiar with housing policies and regulations or open to learning as you go.
- You enjoy solving problems and can explain things clearly, in a way that makes sense to everyone.
- Confident using tools like Outlook, Word, and Excel, and you pick up new systems quickly. You also pay attention to detail, especially when it comes to keeping information accurate and up to date.
- You are comfortable working in a fast-paced environment, where priorities can change quickly, and you are able to stay organised while juggling multiple tasks at once.
This role is a chance to use your people skills and practical know-how to make a real impact helping our customers feel valued, supported, and proud of where they live.
Why A2Dominion?
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days' holiday pro rata (Plus Bank Holidays)
- Up to 8% contributory pension
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion
We are proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Neighbourhood Manager employer: A2 Dominion Group
Contact Detail:
A2 Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Manager
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on A2Dominion. Check out their website and social media to understand their values and community initiatives. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Neighbourhood Manager, you'll be working closely with residents. Role-play common scenarios like handling noise complaints or supporting vulnerable individuals with a friend. This will boost your confidence and prepare you for real-life situations.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues or improved a situation. Be ready to share these stories during your interview to demonstrate how you can contribute to creating thriving communities.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community and helping others shine through. We want to see how much you care about making a difference in residents' lives!
Tailor Your Experience: Make sure to highlight any relevant experience you have in housing or community management. Even if you’re new to the field, share your eagerness to learn about tenancy issues and building safety.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, so we can easily see how you’d fit into our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at A2 Dominion Group
✨Know Your Community
Before the interview, take some time to research the communities A2Dominion serves. Understand their unique challenges and strengths. This will help you demonstrate your commitment to making a difference and show that you’re genuinely interested in the role.
✨Showcase Your People Skills
As a Neighbourhood Manager, your ability to connect with residents is crucial. Prepare examples of how you've successfully resolved conflicts or supported individuals in previous roles. Highlight your empathy and problem-solving skills during the interview.
✨Familiarise Yourself with Regulations
Brush up on housing policies, building safety, and tenancy issues. Even if you’re not an expert, showing that you’re eager to learn and understand these regulations will impress the interviewers and demonstrate your readiness for the role.
✨Prepare Questions
Think of insightful questions to ask during the interview. This could be about the team dynamics, specific challenges faced by the neighbourhoods, or how success is measured in this role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
