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- Tasks: Manage specialist property projects and ensure excellent customer service throughout.
- Company: A2Dominion, a not-for-profit housing provider with a social purpose.
- Benefits: 25 days holiday, up to 8% pension, and a £300 wellbeing allowance.
- Why this job: Make a real difference in communities while developing your project management skills.
- Qualifications: GCSEs in Maths and English, plus 2 years in case or project management.
- Other info: Join a diverse team committed to tackling the housing crisis.
The predicted salary is between 34800 - 37000 £ per year.
Location: Ealing – Hybrid Working
Salary: £34,800 - £37,000
Type: Fixed Term Contract – 6 months
Hours: Full Time - 35 hours per week – Monday to Friday
DBS Level required: Basic
As a Property Projects Case Manager, you will play a key part in ensuring the smooth and efficient management of specialist property cases. These may include legal disrepair, Aids & Adaptations, HHSRS cases (Awaab's Law), customer home improvement requests and Latent Defects.
You will provide dedicated case management support to Surveyors, working together to progress works in a timely way and ensure customers receive an excellent service throughout. This is a fast-paced, rewarding role perfect for someone who is highly organised, solutions focused, and able to build great relationships with customers and partners.
Key Responsibilities- Manage specialist property projects from creation through to completion, ensuring milestones and contractual obligations are met.
- Act as the main point of contact for customers, investigating concerns and keeping them updated throughout their repairs journey.
- Work collaboratively with Surveyors to remove barriers and keep cases progressing efficiently.
- Lead on HHSRS cases (Awaab's Law), ensuring full compliance with legislation and strict timescales.
- Liaise with internal teams and external contractors to achieve timely and cost-effective repair solutions.
- Manage legal action where required to gain access for works, and work with the Decant Team to minimise disruption to residents.
- Investigate resident complaints related to repairs and provide clear, timely updates.
- Maintain accurate, up-to-date records across all IT and manual systems.
- Support vulnerable or diverse tenants by making referrals to appropriate internal or external services.
- Coordinate Aids & Adaptations cases in line with relevant policy and procedure.
- Educated to GCSE level (Maths & English A*–C or equivalent).
- At least 2 years' experience in case management or project management.
- Strong understanding of current Housing Legislation and relevant case law.
- Excellent customer service skills, with the ability to explain technical updates in a clear and accessible way.
- Experience working within a responsive repairs environment.
- Strong problem-solving skills, with the ability to understand complex customer needs.
- Great organisational skills, able to prioritise and work well under pressure.
- Confident decision-making abilities.
- Able to build and maintain effective relationships with internal and external partners.
- Good IT skills, including Microsoft Outlook, Word and Excel.
- CIH membership or willingness to study for it.
- Experience handling specialist property cases such as legal disrepair, HHSRS, or Aids & Adaptations.
About Us
A2Dominion is more than a housing provider. We are a not-for-profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Why Join Us?As an A2Dominion employee, you'll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
- 25 days' holiday (plus Bank Holidays), rising to 28 days after 3 years' service.
- Up to 8% contributory pension.
- A generous annual wellbeing allowance of up to £300 for health and lifestyle benefits for you and your family.
- Access to a wide range of staff discounts.
We are proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. We offer an inclusive and accessible recruitment process and guarantee an interview for disabled applicants who meet the minimum criteria. To request adjustments at any stage, contact our Resourcing Team.
At A2Dominion, everyone belongs. Join us and help shape safer, stronger communities.
Property Projects Case Manager in London employer: A2 Dominion Group
Contact Detail:
A2 Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Projects Case Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Property Projects Case Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and case management best practices. We recommend practising common interview questions related to customer service and problem-solving, so you can showcase your skills confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at landing that Property Projects Case Manager gig! We love seeing applications directly from candidates who are genuinely interested in joining our mission to create homes and communities people love.
We think you need these skills to ace Property Projects Case Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Property Projects Case Manager role. Highlight your experience in case management and any relevant projects you've worked on, especially those related to housing legislation.
Show Off Your Customer Service Skills: Since this role involves a lot of interaction with customers, emphasise your excellent customer service skills. Share examples of how you've effectively communicated complex information in a clear and friendly manner.
Demonstrate Your Organisational Skills: We want to see how organised you are! Provide examples of how you've managed multiple projects or cases simultaneously, and how you prioritised tasks to meet deadlines in a fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Stuff
Make sure you brush up on your knowledge of housing legislation and case management principles. Familiarise yourself with Awaab's Law and any relevant case studies. This will show that you're not just interested in the role, but that you understand the complexities involved.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled customer complaints or complex cases in the past. Highlight your ability to communicate technical information clearly and your knack for building relationships. This is key for a role that revolves around customer interaction.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully navigated challenges in project management or case handling. Be ready to discuss how you prioritised tasks and made decisions under pressure. This will illustrate your solutions-focused mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you'll be managing or how success is measured in this position. This shows your genuine interest and helps you gauge if the company is the right fit for you.
