At a Glance
- Tasks: Manage the lettings process and deliver excellent customer service in a fast-paced environment.
- Company: Join A2Dominion, a family-friendly employer that values diversity and flexibility.
- Benefits: Enjoy 25 days holiday, flexible working, and up to 8% pension contributions.
- Other info: Inclusive recruitment process with guaranteed interviews for disabled applicants.
- Why this job: Make a real impact by helping customers find their new homes.
- Qualifications: GCSEs in Maths and English, customer service experience, and a UK driving licence.
The predicted salary is between 34800 - 38000 £ per year.
Location: Staines / Hybrid (with regular travel as required)
Salary: £34,800 to £38,000 (dependent on experience)
Contract: Permanent, full-time, 35 hours per week, Monday to Friday
DBS Level: Basic
Are you confident working in a fast-paced environment, managing competing priorities and delivering excellent customer service? Join us as a Lettings Consultant and play a key role in delivering an efficient and customer-focused lettings service, helping to minimise void loss and support customers into their new homes.
This is a varied and rewarding role where you’ll manage the end-to-end lettings process, working closely with customers, local authorities, contractors and internal teams to ensure properties are re-let within target timescales. We’re looking for someone organised, resilient and confident in building relationships, who can manage a busy workload while delivering a high standard of service.
Regular travel is required across operational areas, therefore access to a car is essential.
Key Responsibilities- Allocate and offer homes in line with policies, procedures, nomination agreements and commissioner requirements
- Check that void properties marked as Ready to Let meet our lettable standard
- Organise and attend accompanied viewings for prospective tenants
- Assess prospective tenants for suitability and affordability
- Complete lettings in accordance with Right to Rent legislation
- Prepare tenancy documentation and carry out tenancy sign-up appointments in line with policies and procedures
- Maintain accurate records and update systems throughout the voids and lettings process
- Resolve customer queries promptly, liaising with operational teams, residents, local authorities, contractors and third-party providers where required
- Build and maintain effective working relationships with internal and external stakeholders
- Provide support to other Lettings teams and New Build Lettings functions as required
- Ensure all systems are accurate and up to date, including recording all customer contact
- Educated to GCSE level or equivalent in Maths and English (Grades A*–C)
- Background working in a customer-focused environment, with experience in allocations and lettings services
- Experience working with New Build properties and managing competing priorities to meet deadlines
- Good understanding of government legislation relating to homelessness and lettings, including Choice Based Lettings
- Knowledge of the technical aspects of void maintenance
- Responsive and adaptable to change, with the ability to work effectively in a fast-paced environment
- Strong communication and relationship-building skills, with the confidence to deal professionally with challenging situations
- Confident using IT systems and maintaining accurate records
- Holds a UK Driving Licence and has access to a car
Choosing us is easy. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion. We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 10th June 2026 and we reserve the right to close early upon appointment of the right candidate.
Lettings Consultant employer: A2 Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture where diversity and flexibility are celebrated. With competitive benefits such as generous holiday allowances, a contributory pension scheme, and health and lifestyle perks, employees are empowered to thrive both personally and professionally in the vibrant Staines area. Join us as a Lettings Consultant and be part of a team dedicated to making a meaningful impact in the community while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Consultant
✨Tip Number 1
Get to know the company inside out! Research A2Dominion, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to lettings and customer service. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Lettings Consultant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in lettings and customer service. We want to see how your skills match the role of Lettings Consultant, so don’t hold back!
Showcase Your Communication Skills:As a Lettings Consultant, strong communication is key. Use your application to demonstrate how you've effectively built relationships in previous roles. We love seeing examples of how you’ve handled challenging situations!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your experience and qualifications shine through without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to find all the info you need about the role and our company!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Stuff
Before the interview, brush up on your knowledge of lettings processes and relevant legislation. Familiarise yourself with Right to Rent laws and any local policies that might affect the role. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Customer Service Skills
As a Lettings Consultant, excellent customer service is key. Prepare examples from your past experiences where you’ve successfully resolved customer queries or built strong relationships. This will demonstrate your ability to handle the fast-paced environment and meet client needs effectively.
✨Be Organised and Resilient
The role requires managing competing priorities, so be ready to discuss how you stay organised under pressure. Share specific strategies you use to keep track of tasks and deadlines, and highlight any experiences where you’ve successfully navigated a busy workload.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in lettings, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
