At a Glance
- Tasks: Manage retirement living schemes, ensuring safety and wellbeing for residents.
- Company: A2Dominion, a leading UK housing association dedicated to creating homes people love.
- Benefits: 25 days holiday, up to 8% pension contribution, and health lifestyle allowance.
- Other info: Inclusive workplace with flexible benefits and a commitment to diversity.
- Why this job: Make a real difference in the lives of older residents while developing your career.
- Qualifications: GCSEs in Maths and English, customer service experience, and understanding of safeguarding.
The predicted salary is between 33945 - 33945 £ per year.
Location: Staines-upon-Thames (TW18) Sites: Berryscroft Court & The Doultons (onsite across both schemes)
Salary: £33,945.60 per annum
Contract: Permanent, 40 hours per week
Working Hours: Monday – Friday, 40 hours per week
DBS Requirement: Enhanced DBS
About A2Dominion: We are a UK housing association committed to a new vision – providing homes people love to live in. With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist services, as well as homes for sale and shared ownership.
Role overview: To deliver a high-quality scheme management service to meet the needs and aspirations of our customers in retirement living, extra care, leasehold and supported housing, by creating and maintaining a safe, secure and welcoming environment for customers, visitors and professionals.
Key responsibilities:
- Be accountable for Health & Safety and Fire safety checks including comprehensive and clearly auditable records. Effective liaison between internal departments as necessary.
- Effective management of the building and estate to ensure effective health and safety management, security and cleanliness of the site. This will include things such as reporting repairs, undertaking fire alarms, conducting pull cord checks and effective recording of this.
- To provide a person-centered service to our customers that encapsulates our ‘Retirement Living’ ethos utilising the provided tools and guides available.
- Accountable for appropriate and effective safeguarding reporting and actions, in line with legislation and internal reporting systems.
- Be responsible for customer engagement and consultation, facilitate customers’ aspirations for social and wellbeing activities, proactively engaging with care, statutory, and voluntary agencies, ensuring the service and site is accessible to all.
- Manage low level ASB cases in accordance with policies and procedures working with the Housing team and provide clear guidance to customers reporting ASB.
- To be the point of contact and liaison with all relevant agencies, both statutory and voluntary as required.
- To be responsible for regularly monitoring and reporting on the general safety and wellbeing of customers, including signposting, and referring customers to support services where appropriate.
- To manage low level complaints or dissatisfaction on site in accordance with A2Dominion Policy.
- To support Housing Manager with general queries relating to Service Charges.
More about you:
- GCSEs (or equivalent) in Maths and English (Grade C/4 or above)
- Previous experience of a Customer facing role ideally within the Care and Support
- Understanding of safeguarding legislation and best practice
- Previous experience supporting vulnerable individuals, including older people or within supported/sheltered housing
- Confident in customer-facing roles and working with community groups
- A good awareness of the needs of older people, and knowledge of statutory and voluntary services including DWP and Adult
- Experience of working with vulnerable people in particular older persons housing and/or supported housing for adults.
- Excellent communication skills including the ability to undertake residents meetings and write minutes.
- Experience of maintaining buildings health and safety requirements, including regular inspections, recording and monitoring.
- Basic IT skills and willingness to learn new systems.
Desirable:
- Full UK driving licence desirable, but not essential.
- Level 3 qualification in relevant area such as Health & Social Care.
- Level 2 Health & Safety qualification (or equivalent).
Why A2Dominion? As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays)
- Up to 8% contributory pension
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Diversity & Inclusion: We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk.
We know some people hesitate to apply if they don’t meet every requirement. If that’s you, we encourage you to apply if your skills and experience align – please get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
Leasehold Scheme Manager employer: A2 Dominion Group
A2Dominion is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture in Staines-upon-Thames. With a commitment to diversity and inclusion, we provide flexible benefits, generous holiday allowances, and opportunities for personal growth, ensuring that our team members feel valued and empowered to make a meaningful impact in the lives of our customers in retirement living.
StudySmarter Expert Advice🤫
We think this is how you could land Leasehold Scheme Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing and care sectors, especially those who work with retirement living. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching A2Dominion and their values. Show us you understand our commitment to providing homes people love and how your experience aligns with that mission.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and safeguarding. We want to see how you handle real-life scenarios, so think of examples from your past roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in our minds and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Leasehold Scheme Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles, especially within care and support. We want to see how your skills align with our ethos of providing a high-quality scheme management service.
Showcase Your Communication Skills:Since excellent communication is key for this role, don’t forget to mention any relevant experiences where you’ve successfully engaged with customers or community groups. We love seeing examples of how you’ve facilitated meetings or written clear minutes.
Highlight Your Understanding of Safeguarding:Given the importance of safeguarding in this position, make sure to include any experience or knowledge you have regarding safeguarding legislation and best practices. This will show us that you’re ready to take on the responsibilities of the role.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Leasehold Scheme Manager. Familiarise yourself with health and safety regulations, safeguarding legislation, and the specific needs of older people. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your previous roles that demonstrate your customer-facing skills and experience in supported housing. Think about situations where you've successfully managed complaints or engaged with vulnerable individuals. This will help you illustrate your suitability for the position.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, team dynamics, and how they support their staff. This shows that you're not just interested in the job, but also in how you can contribute to the organisation's mission.
✨Be Person-Centred
Since this role is all about providing a person-centred service, be ready to discuss how you would engage with residents and promote their wellbeing. Share ideas for social activities or community engagement that align with the Retirement Living ethos, demonstrating your commitment to enhancing the lives of customers.
