At a Glance
- Tasks: Support teams with high-quality admin and deliver excellent customer service.
- Company: Join A2Dominion, a family-friendly employer that values diversity.
- Benefits: Enjoy 25 days holiday, flexible working, and up to £300 for health benefits.
- Other info: Inclusive recruitment process with guaranteed interviews for disabled applicants.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths and English, customer service experience, and strong communication skills.
The predicted salary is between 29696 - 29696 € per year.
Location: Staines / Hybrid
Salary: £29,696.00
Contract: 9-month fixed term, full-time, 35 hours per week, Monday to Friday
DBS Level: Basic
Are you confident working in a fast-paced environment, managing competing priorities and delivering excellent customer service? Join us as a Housing Assistant and play an important role in supporting teams across the business through high-quality administration and effective customer support.
Key Responsibilities
- Develop and maintain effective and positive working relationships with colleagues and teams across the business
- Allocate and prioritise tasks efficiently to ensure they are completed within timescales
- Support the delivery of small projects within the team as required by management
- Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
- Deliver excellent customer service to internal and external customers
- Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
- Update relevant IT systems accurately following every customer contact
- Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible
More About You
- Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
- Experience of delivering an effective customer-focused service
- Ability to effectively prioritise workload and manage competing tasks
- Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
- Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics
- Strong organisational skills and attention to detail
- Ability to work collaboratively and build positive working relationships across teams
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 3rd June 2026 and we reserve the right to close early upon appointment of the right candidate.
Housing Assistant employer: A2 Dominion Group
A2Dominion is an exceptional employer that prioritises employee well-being and professional growth, offering a supportive work culture in Staines. With flexible working options, generous holiday allowances, and a commitment to diversity and inclusion, we empower our Housing Assistants to thrive while making a meaningful impact in the community. Join us to enjoy a rewarding career with ample opportunities for development and a strong focus on work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Assistant
✨Tip Number 1
Network like a pro! Reach out to current employees at A2Dominion on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Housing Assistant role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. Think of examples from your past experiences that showcase your ability to manage tasks and deliver excellent service.
✨Tip Number 3
Show off your organisational skills! During the interview, be ready to discuss how you prioritise tasks and manage competing deadlines. Use specific examples to illustrate your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at A2Dominion.
We think you need these skills to ace Housing Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Assistant role. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since delivering excellent customer service is key, share specific examples of how you've gone above and beyond for customers in the past. We love hearing about your success stories!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication shines through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Housing Assistant. Familiarise yourself with the key tasks mentioned in the job description, like delivering excellent customer service and managing competing priorities. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer support, prepare examples from your past experiences where you delivered exceptional service. Think about situations where you resolved issues quickly or built positive relationships with customers. This will show that you can handle the demands of the job effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your workload. You might want to share specific strategies or tools you use to stay organised, especially in a fast-paced environment. This will highlight your ability to meet deadlines and keep everything running smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
