At a Glance
- Tasks: Support residents with financial challenges and manage their accounts effectively.
- Company: A2Dominion, a supportive and inclusive housing association.
- Benefits: Generous holiday, pension contributions, flexible working, and health benefits allowance.
- Other info: Join a diverse team that values inclusion and offers career growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong organisational and communication skills; experience in housing is a plus.
The predicted salary is between 34800 - 34800 £ per year.
Location: Ealing / Hybrid
Salary: £34,800
Contract: 12-month fixed term, full-time, 35 hours per week, Monday to Friday
DBS Level: Standard
Are you looking for a role where you can make an impact? We’re looking for a Customer Accounts Officer, to bring strong organisational skills, proactive and willingness to get stuck in to support residents through financial challenges.
Key Responsibilities
- To manage and monitor residents accounts and to recover outstanding money in accordance with policies and procedures
- To represent A2Dominion in court at possession hearings and at evictions where relevant
- To provide advice and assistance to residents on all relevant benefit and debt issues
- To ensure that IT systems are regularly updated, and effective manual record systems are maintained
- To liaise with relevant external stakeholders (County Courts and Local Authorities) to enhance performance and ensure compliance with Service Level Agreements
- Liaise with statutory and voluntary advice agencies on individual cases as appropriate
- To liaise with internal teams and departments as required given the needs of an individual case
- To work as part of the customer accounts teams to ensure individual and team targets are met and that key performance indicators are achieved
- To produce arrears performance reports as required
More About You
- A proactive and organised individual who takes ownership of their work
- Strong communication skills, with the ability to build positive relationships and support a diverse range of residents with empathy and confidence
- Able to manage a varied workload, prioritise effectively and remain calm under pressure
- Comfortable working both independently and as part of a team
- Strong IT skills, with the confidence to learn and use new systems and digital tools
- High level of accuracy and attention to detail in all aspects of work
- Experience in a Housing Association or Local Authority setting is desirable but not essential
- Knowledge of Welfare Benefits, Debt Recovery or Credit Control is desirable
- Holds a UK driving licence and has access to a car
Choosing us is easy
As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life. We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- All permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family
Inclusion at A2Dominion
We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process - just contact our Resourcing Team at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through. At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 16th June 2026 and we reserve the right to close early upon appointment of the right candidate.
Customer Accounts Officer employer: A2 Dominion Group
A2Dominion is an exceptional employer located in Ealing, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible working options, generous holiday allowances, and a commitment to diversity, we empower our Customer Accounts Officers to make a meaningful impact in the community while enjoying a rewarding career. Join us to be part of a team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Accounts Officer
✨Tip Number 1
Get to know the company! Research A2Dominion and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making an impact.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Customer Accounts Officer. Practice your responses to demonstrate your proactive nature and strong communication skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the A2Dominion team and making a difference.
We think you need these skills to ace Customer Accounts Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills match the Customer Accounts Officer role. We want to see how you can bring your organisational skills and proactive attitude to support our residents!
Showcase Your Communication Skills:Since strong communication is key in this role, don’t forget to include examples of how you've built positive relationships in previous jobs. We love seeing how you’ve supported diverse groups with empathy and confidence!
Highlight Relevant Experience:If you have experience in housing associations or knowledge of welfare benefits, make sure to mention it! Even if you don’t meet every requirement, we encourage you to apply and share what you bring to the table.
Apply Through Our Website:We recommend applying directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Customer Accounts Officer. Familiarise yourself with terms like debt recovery, welfare benefits, and how to manage resident accounts. This will show that you're proactive and ready to tackle the challenges of the role.
✨Showcase Your Communication Skills
Since this role involves building relationships with residents, practice articulating your thoughts clearly and empathetically. Think of examples from your past experiences where you've successfully communicated with diverse groups or resolved conflicts. This will demonstrate your strong communication skills.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a difficult resident or dealing with financial challenges. Prepare by thinking through potential scenarios and how you would approach them, highlighting your organisational skills and ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics or the challenges faced by the Customer Accounts team. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
