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- Tasks: Coordinate M&E services, manage contracts, and ensure compliance across our property portfolio.
- Company: Join A2Dominion, a not-for-profit housing provider with a social purpose.
- Benefits: Enjoy 25 days holiday, up to 8% pension, and a wellbeing allowance.
- Other info: Flexible hybrid working and a commitment to diversity and inclusion.
- Why this job: Make a real impact in communities while developing your career in a supportive environment.
- Qualifications: Experience in customer-focused maintenance and strong data management skills required.
The predicted salary is between 28200 - 32000 ÂŁ per year.
Location: Ealing – Hybrid Working
Salary: ÂŁ28,200 - ÂŁ32,000
Type: Permanent
Hours: Full Time - 35 hours per week – Monday to Friday
DBS Level required: Basic
Driving: Full UK driving licence and own vehicle essential
About the Role
We are looking for a proactive and organised Building Services Co‑Ordinator to support the contract management of Mechanical & Electrical (M&E) services across the A2Dominion property portfolio. This is a key role within our Building Services team, helping to ensure compliance, performance excellence and outstanding customer service. You will work closely with Contract Managers, Engineers and a wide range of internal and external stakeholders to ensure repairs, compliance activities and contractor performance are effectively managed, monitored and reported on.
Key Responsibilities
- Support Building Services Contract Managers and Engineers in delivering effective M&E contract management, compliance and repair resolution
- Prepare performance, compliance, financial and KPI reports to monitor contractor delivery against legislative and A2Dominion requirements
- Manage and maintain asset, performance and financial data, supporting the implementation of new systems where required
- Track repair progress and outstanding works, liaising with contract teams to ensure timely completion
- Organise and attend meetings, preparing agendas, minutes and action logs (including occasional off‑site or out‑of‑hours meetings)
- Support the resolution of customer complaints by coordinating information, monitoring repairs and maintaining clear customer communication
- Raise work orders, manage variations and process payments up to delegated financial limits
- Work collaboratively with internal teams to ensure a joined‑up and customer‑focused service
- Provide regular updates to the Building Services Contracts Manager on complaints, risks, contractor performance and emerging issues
More About You
- You’ll be highly organised, customer‑focused and comfortable working with data, systems and multiple stakeholders.
- You’ll enjoy supporting technical teams and helping to improve services through accurate reporting and coordination.
- Level 3 or 4 qualification (preferably M&E related) or at least 3 years’ relevant experience
- Commitment to ongoing professional development and vocational study
- Experience in a customer‑focused, maintenance or repairs environment (ideally M&E related)
- Proven experience reporting on performance, budgets and KPIs
- Strong data management skills with a high level of accuracy
- Experience managing complaints and updating stakeholders regularly
- Excellent written and verbal communication skills
- Strong relationship‑building skills across internal and external partners
- Good understanding of asset management principles and the importance of quality stock data
- Excellent IT skills, including Microsoft Office and database systems, with the ability to analyse data and identify risks
- Knowledge of Building Regulations and compliance standards
- Full UK driving licence and access to a car
About Us
A2Dominion is more than a housing provider. We are a not‑for‑profit organisation with a clear social purpose: creating homes and communities people love to live in. With over 38,000 homes across London and Southern England, we reinvest our profits into building more affordable homes and delivering services that make a genuine difference. As part of the G15 group, we are proud to contribute to tackling the housing crisis and supporting thriving communities.
Choosing Us Is Easy
As an A2Dominion employee, you’ll enjoy a meaningful role with the flexibility, support, and benefits you need to thrive. For this role, our offer includes:
- 25 days’ holiday (plus Bank Holidays), rising to 28 days after 3 years’ service.
- Up to 8% contributory pension
- A generous annual wellbeing allowance of up to ÂŁ300 for health and lifestyle benefits for you and your family
- Access to a wide range of staff discounts
Diversity & Inclusion
We are proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. We offer an inclusive and accessible recruitment process and guarantee an interview for disabled applicants who meet the minimum criteria. To request adjustments at any stage, contact our Resourcing Team at resourcing@a2dominion.co.uk. At A2Dominion, everyone belongs. Join us and help shape safer, stronger communities.
Building Services Coordinator (Operations) employer: A2 Dominion Group
Contact Detail:
A2 Dominion Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Building Services Coordinator (Operations)
✨Tip Number 1
Network like a pro! Reach out to your connections in the building services industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching A2Dominion and their values. Understand their commitment to community and customer service, and think about how your skills can contribute to their mission. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! As a Building Services Coordinator, you'll need to liaise with various stakeholders. Role-play common interview questions with a friend to boost your confidence and ensure you can articulate your experience clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the A2Dominion team and making a difference in the community.
We think you need these skills to ace Building Services Coordinator (Operations)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Building Services Coordinator role. Highlight your experience with M&E services, compliance, and customer service to show us you’re the perfect fit!
Show Off Your Data Skills: Since this role involves managing performance and financial data, don’t forget to mention any relevant experience you have with data management and reporting. We love seeing how you can analyse data and identify risks!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Stuff
Make sure you understand the key responsibilities of a Building Services Coordinator. Brush up on Mechanical & Electrical (M&E) services, compliance standards, and performance reporting. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you kept everything on track and ensured timely completion, especially in a customer-focused environment.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific situations, like managing complaints or coordinating with various stakeholders. Think of real-life scenarios where you’ve demonstrated problem-solving skills and effective communication, as these are crucial for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.