At a Glance
- Tasks: Lead a dynamic team to optimise and support critical business applications.
- Company: Join A2Dominion, a not-for-profit housing provider with a strong social purpose.
- Benefits: Enjoy 25 days holiday, flexible working, and a generous health allowance.
- Other info: Inclusive workplace with opportunities for professional development and growth.
- Why this job: Make a real impact by improving systems that help communities thrive.
- Qualifications: Experience in applications support and strong leadership skills required.
The predicted salary is between 67232 - 75000 € per year.
Location: Ealing / Hybrid (some office attendance required)
Salary: £67,232-£75,000 (dependent on experience)
Contract type: Permanent, 35 hours across 5 days per week
DBS Level - Basic
Lead the support and optimisation of critical business applications across our organisation.
Are you an experienced Applications Support professional with strong leadership skills and a passion for delivering excellent IT services? Do you thrive in fast-paced environments where you can lead teams, improve systems, and drive service excellence across a complex organisation? If so, this could be the opportunity for you.
We’re looking for a Business Applications Support Manager to join our IT team, leading the support, maintenance, and optimisation of key business applications across the organisation. You’ll play a critical role in ensuring business-critical systems are stable, well-supported, and continuously improved, while leading a high-performing Applications Support team.
Key Responsibilities:- Lead and manage the Applications Support team (team of 6), ensuring high-quality support services across all business applications.
- Oversee 2nd and 3rd line support activity, ensuring incidents and problems are resolved within agreed service levels.
- Manage relationships with third-party suppliers and support partners to ensure service excellence and SLA performance.
- Support and optimise key business applications including Dynamics 365, NEC Housing, Genesys, TotalMobile, and related systems.
- Drive continuous improvement by analysing support trends, recurring issues, and opportunities for system enhancements.
- Work closely with Service Delivery, Change, and IT teams to ensure smooth transition of new applications and system changes into support.
- Lead initiatives to improve user adoption, application knowledge, and best practice usage across the organisation.
- Ensure robust ITSM processes are maintained across incident, problem, change, access, and availability management.
- Monitor application performance, system interfaces, database operations, and licensing compliance.
- Produce performance reports and provide insight to stakeholders on service quality and improvement opportunities.
- Coach and develop the Applications Support team, identifying skills gaps and supporting professional development.
- Build strong relationships across IT and the wider business to ensure customer-focused service delivery.
- Educated to A-Level standard (or equivalent qualification or experience).
- Proven experience managing an applications support or business systems support function.
- Strong knowledge of IT Service Management principles and ITIL practices.
- Experience supporting enterprise applications such as Dynamics 365 (CE and/or F&O), NEC Housing, or similar business-critical systems.
- Experience managing third-party suppliers and service providers.
- Strong stakeholder management and communication skills, with the ability to build effective relationships across all levels.
- Experience leading and developing technical support teams in a complex environment.
- Good understanding of Microsoft and Azure technologies including SQL, Logic Apps, and DevOps (desirable).
At A2Dominion, we’re more than a housing provider. We’re a not-for-profit organisation with a clear social purpose: to create homes and communities people love to live in. With over 38,000 homes across London and the South East, we reinvest our profits into building more affordable homes and delivering services that make a real difference.
Choosing us is easy. As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.
We offer a wide range of staff benefits. For this role, these include:
- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
- Up to 8% contributory pension.
- Flexible working.
- In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.
Inclusion at A2Dominion: We’re proud to be a Disability Confident Employer and welcome applications from people of all backgrounds. Our recruitment process is inclusive and accessible, and we guarantee an interview to disabled applicants who meet the minimum criteria. Reasonable adjustments are available throughout the process.
We know some people may hesitate to apply unless they meet every requirement. If that’s you, we’d still encourage you to apply - or get in touch with us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are a family-friendly employer. Everyone belongs here. Join us and help make a lasting difference in the lives of our customers.
This vacancy is being managed by Danny Banks.
The role closes on 3rd June 2026 and we reserve the right to close early upon appointment of the right candidate.
Applications Support Team Manager employer: A2 Dominion Group
At A2Dominion, we pride ourselves on being more than just a housing provider; we are a not-for-profit organisation dedicated to creating homes and communities that people love. Our inclusive work culture fosters professional growth and development, offering flexible working arrangements, generous holiday allowances, and a commitment to employee well-being through various benefits. Join our passionate team in Ealing, where your contributions will directly impact the lives of our customers and the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Support Team Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their values and needs. We want to see that you’re genuinely interested!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. The more comfortable you are speaking about your skills and experiences, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar.
We think you need these skills to ace Applications Support Team Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with applications support and leadership. We want to see how your skills align with the role of Applications Support Team Manager!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve improved systems or led teams in the past. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at A2 Dominion Group
✨Know Your Applications Inside Out
Make sure you have a solid understanding of the key business applications mentioned in the job description, like Dynamics 365 and NEC Housing. Familiarise yourself with their functionalities and common issues to demonstrate your expertise during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing support functions. Think about specific situations where you improved team performance or resolved conflicts, as this will show your capability to lead the Applications Support team effectively.
✨Understand IT Service Management Principles
Brush up on ITIL practices and IT Service Management principles. Be ready to discuss how you've applied these in previous roles, especially in relation to incident and problem management, as this is crucial for the role.
✨Build Relationships with Stakeholders
Think about how you've successfully managed relationships with third-party suppliers and internal stakeholders in the past. Prepare to share strategies you've used to ensure service excellence and effective communication, as this will be key in your new role.
