At a Glance
- Tasks: Manage customer enquiries and coordinate transport activities for timely deliveries.
- Company: Growing logistics company with a supportive and friendly team.
- Benefits: Competitive salary, full-time position, on-site parking, and career progression.
- Other info: Join a team that values organisation and communication skills.
- Why this job: Be the key contact for customers and ensure their satisfaction in a dynamic environment.
- Qualifications: Experience in customer service and transport coordination is essential.
The predicted salary is between 25000 - 32000 £ per year.
We are currently recruiting for a Customer Service Representative with Transport Coordination experience to join a growing logistics company based in West Thurrock. This is an excellent opportunity for an organised and customer-focused individual with experience within transport or logistics environments. You will act as the key point of contact for customers while coordinating transport activities to ensure efficient and timely deliveries.
Key Responsibilities
- Manage customer enquiries via phone and email.
- Provide updates on deliveries, collections, and transport schedules.
- Coordinate daily transport operations and liaise with drivers.
- Monitor vehicle movements and delivery performance.
- Book deliveries and collections in line with customer requirements.
- Resolve customer queries and transport-related issues promptly.
- Maintain accurate records and update internal systems.
- Work closely with warehouse, transport, and planning teams.
- Ensure a high level of customer satisfaction at all times.
Requirements
- Previous experience in a Customer Service or Customer Support role within a transport, logistics, freight, or distribution environment.
- Experience coordinating transport, deliveries, or collections.
- Excellent communication and organisational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong IT skills, including Microsoft Office.
- Knowledge of transport management systems would be advantageous.
- Professional and customer-focused approach.
What's on Offer
- Competitive salary.
- Full-time permanent position.
- Opportunity to join a growing and supportive business.
- On-site parking.
- Career progression opportunities.
- Friendly team environment.
If you have experience in both customer service and transport coordination and are looking for your next opportunity within logistics, we would love to hear from you.
Logistics Customer Service Coordinator in Chelmsford employer: A1 Personnel
Join a dynamic logistics company in West Thurrock that prioritises employee growth and satisfaction. With a competitive salary, full-time permanent position, and a friendly team environment, this role offers the chance to develop your career in a supportive atmosphere while ensuring high levels of customer service and operational efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Logistics Customer Service Coordinator in Chelmsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and transport industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and transport coordination. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills during interviews. Bring examples of how you've managed multiple priorities in fast-paced environments, as this is key for the role of a Logistics Customer Service Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Logistics Customer Service Coordinator in Chelmsford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and transport coordination. We want to see how your skills match the job description, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Share specific examples of how you've handled customer queries or coordinated transport activities in the past.
Show Off Your Communication Skills:Since this role involves managing customer enquiries, make sure your application reflects your excellent communication skills. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at A1 Personnel
✨Know Your Logistics Stuff
Make sure you brush up on your transport and logistics knowledge. Understand the basics of transport coordination, delivery schedules, and customer service principles. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since you'll be the key point of contact for customers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, especially in resolving issues or providing updates. This will demonstrate your ability to handle customer enquiries professionally.
✨Get Organised
Being organised is crucial in this role. Before the interview, think about how you manage multiple priorities and keep track of tasks. You might want to share specific tools or methods you use to stay organised, as this will highlight your suitability for a fast-paced environment.
✨Familiarise Yourself with Tech
Since strong IT skills are a requirement, make sure you're comfortable with Microsoft Office and any transport management systems you might have encountered. If you have experience with specific software, mention it during the interview to showcase your technical proficiency.
