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- Tasks: Lead a dynamic HR team to enhance employee experience and resolve queries.
- Company: Join a collaborative and supportive People Operations team.
- Benefits: Career progression, ongoing development, and a chance to make a real impact.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Shape the future of HR while driving continuous improvement and innovation.
- Qualifications: Experience in HR operations with strong leadership and communication skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for a proactive and people-focused People Operations Team Leader to lead a high-performing HR operations team and deliver an exceptional employee experience. In this role, you’ll take ownership of the day-to-day service delivery of People Operations, leading a small team to manage and resolve employee and manager queries efficiently across multiple channels. Acting as a key escalation point, you’ll combine strong leadership with hands-on HR expertise to ensure a responsive, compliant, and customer-centric service. You’ll also play a vital role in shaping continuous improvement across People Operations — using data, insights, and feedback to enhance processes, empower self-service, and support the wider People strategy.
What You’ll Be Doing
- Lead, coach, and develop a team of People Operations Assistants and Administrators, driving performance and engagement
- Oversee the effective triage and resolution of all People-related queries (email, phone, in-person, ticketing systems)
- Act as the escalation point for complex queries, providing second-line HR advice to managers and colleagues
- Manage a caseload of employee relations queries, escalating formal cases where appropriate
- Collaborate closely with Payroll to ensure all pay-related changes are accurate, compliant, and processed on time
- Monitor workloads, KPIs, and service levels, ensuring SLAs are consistently met or exceeded
- Ensure all People processes comply with employment law, audit requirements, and internal policies
- Analyse trends (e.g. absence, queries, errors) and take proactive action to improve outcomes
- Support the development and delivery of training to managers and colleagues on People policies and processes
- Partner with People Relations and Strategic HR teams to ensure seamless service delivery
- Contribute to People projects and continuous improvement initiatives
What Success Looks Like
- A motivated, high-performing team delivering a consistently excellent service
- Strong stakeholder relationships and high levels of colleague satisfaction
- Accurate, compliant, and timely People data and payroll processes
- Continuous improvement driven by data, insight, and innovation
- SLAs and KPIs consistently achieved or exceeded
About You
You’re a confident and collaborative HR professional who thrives in a fast-paced environment. You enjoy leading teams, solving problems, and making a real impact on people’s experience at work. You’ll bring:
- Proven experience in a People/HR Operations role with team leadership or mentoring responsibility
- Strong working knowledge of employment law and HR best practice
- Experience advising managers on a wide range of HR matters
- Excellent organisational skills with the ability to manage competing priorities
- Confidence using HR systems, data, and case/ticketing tools
- Strong communication and influencing skills, with the ability to challenge constructively
- A proactive, solutions-focused mindset with a commitment to continuous improvement
Qualifications & Experience
- CIPD Level 5 (or equivalent practical experience)
- Experience in a customer-focused HR environment
- Proven ability to manage data, reporting, and process improvement
Why Join Us?
- Opportunity to lead and shape a key People Operations function
- A collaborative and supportive People team
- Ongoing development and career progression opportunities
- A role where you can make a tangible impact on employee experience
People Operations Team Leader in Basildon employer: A1 Personnel
Contact Detail:
A1 Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Operations Team Leader in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common HR scenarios. Think about how you’d handle employee queries or lead a team. We want you to shine, so get comfortable with your examples and be ready to showcase your leadership skills!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and how they operate will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace People Operations Team Leader in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the People Operations Team Leader role. Highlight your leadership experience and any HR operations expertise to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about HR and how you can enhance employee experience. Share specific examples of how you've led teams or improved processes in previous roles.
Showcase Your Problem-Solving Skills: In your application, give us examples of how you've tackled complex HR queries or improved service delivery. We love seeing proactive, solutions-focused mindsets in action!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at A1 Personnel
✨Know Your Stuff
Make sure you brush up on your knowledge of employment law and HR best practices. Be ready to discuss how you've applied this knowledge in previous roles, especially when advising managers or resolving queries.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about specific situations where you’ve driven performance and engagement, and be ready to share how you’ve tackled challenges as a team leader.
✨Be Data-Driven
Since the role involves analysing trends and improving processes, come prepared with examples of how you've used data to drive decisions in your past roles. This will show your proactive mindset and commitment to continuous improvement.
✨Practice Your Communication
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing complex HR matters. Consider role-playing common interview questions with a friend to refine your responses.