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- Tasks: Solve complex IT challenges and optimise systems for seamless operations.
- Company: Innovative organisation specialising in waterproofing solutions.
- Benefits: Full-time role with opportunities for professional growth and development.
- Why this job: Make a real impact on IT infrastructure and security in a dynamic environment.
- Qualifications: Strong knowledge of Microsoft 365, Azure AD, and excellent troubleshooting skills.
- Other info: Join a supportive team that values innovation and technical excellence.
The predicted salary is between 36000 - 60000 £ per year.
Location: Essex
Type: Full-time | Permanent
Are you an IT professional who enjoys solving complex technical challenges and improving systems that make a real impact? Join a forward-thinking organisation specialising in waterproofing solutions for both refurbishments and new builds where every project is unique, and innovation is part of the foundation.
Our client delivers customisable solutions backed by end-to-end technical expertise from bespoke roof design services and accredited manufacturing training to dedicated customer and project support. As part of this growing team, you’ll play a key role in maintaining and optimising the company’s IT infrastructure to support seamless operations across all departments.
Key Responsibilities- Project Management
- Lead the planning, execution, and delivery of technical projects.
- Collaborate with stakeholders to define requirements and align business and IT objectives.
- Technical Problem Solving
- Diagnose and resolve complex technical issues, ensuring minimal disruption.
- Implement practical, long-term solutions that enhance performance and reliability.
- Continuous Improvement
- Stay current with evolving IT trends and technologies.
- Recommend and implement process and system enhancements to drive efficiency.
- Email Administration
- Manage Exchange Online accounts, distribution lists, and mail flow rules.
- Troubleshoot email issues, configure forwarding, and maintain security filters.
- Device Management
- Administer and secure corporate devices using Microsoft Intune or equivalent MDM tools.
- Enforce company security policies and manage access to resources.
- Troubleshooting & Support
- Provide first and second-line support for Microsoft 365, hardware, software, and network systems.
- Act as the first point of contact for technical queries across the business.
- Compliance & Risk Management
- Ensure adherence to IT compliance standards and conduct regular audits.
- Identify and mitigate cybersecurity threats and vulnerabilities.
- Access Control
- Manage access control policies and permissions to safeguard sensitive data.
- Additional Duties
- Support users with software and hardware issues as needed.
- Assist with wider IT initiatives to support business goals.
- Strong knowledge of Microsoft 365 administration and SharePoint development
- Experience with Azure Active Directory (AD) and Power Platform
- Familiarity with cybersecurity principles and training
- Skilled in device management (Intune or equivalent)
- Excellent troubleshooting skills for software, hardware, and network systems
- Experience in project management and network diagnostics
- Understanding of AI-driven process automation
- Internal: All departments across the company
- External: IT equipment and service providers
- Microsoft 365 development partner (Intelogy)
- Hardware and finance software partner (Intact)
- Work with a company that values innovation and technical excellence.
- Be part of a team that supports your professional growth and development.
- Play a crucial role in shaping IT infrastructure and security for a growing business.
If you’re passionate about IT, security, and driving digital improvement we’d love to hear from you.
IT - Technical Support employer: A1 Personnel Employment Agency Ltd
Contact Detail:
A1 Personnel Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT - Technical Support
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your technical projects and problem-solving abilities. This is a great way to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. We recommend doing mock interviews with friends or using online platforms to get comfortable with the format.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace IT - Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technical Support role. Highlight your experience with Microsoft 365, Azure AD, and any troubleshooting skills you have. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how you can contribute to our innovative team. Keep it concise but impactful – we love a good story!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your technical problem-solving abilities. Share examples of complex issues you've resolved in the past. We’re all about finding practical solutions here at StudySmarter!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at A1 Personnel Employment Agency Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure Active Directory, and device management tools like Intune. Be ready to discuss specific examples of how you've solved technical issues in the past, as this will show your practical experience and problem-solving skills.
✨Showcase Your Project Management Skills
Prepare to talk about any technical projects you've managed. Highlight your ability to collaborate with stakeholders and align IT objectives with business goals. Use the STAR method (Situation, Task, Action, Result) to structure your responses for clarity.
✨Stay Current with IT Trends
Research the latest trends in IT and cybersecurity. Being able to discuss recent developments or innovations in the field will demonstrate your commitment to continuous improvement and your proactive approach to staying informed.
✨Practice Troubleshooting Scenarios
Anticipate potential troubleshooting questions during the interview. Think through common issues related to Microsoft 365, hardware, and network systems, and be prepared to explain your thought process in diagnosing and resolving these problems.