Our client based in East Sussex is currently looking for a 1st Line Support Engineer to join the team, you will act as the first point of contact for clients requiring IT support. You will be responsible for logging, troubleshooting, and resolving technical issues, while delivering a high level of customer service.
Working within a Managed Service Provider (MSP) environment, you will support multiple external clients , ensuring issues are resolved efficiently or escalated appropriately in line with service level agreements (SLAs).
Act as the first point of contact via phone, email, and ticketing system
Log, categorise, and prioritise incidents and service requests
Communicate clearly with users, providing updates and managing expectations
Deliver excellent customer service and maintain strong client relationship
Perform initial diagnostics and troubleshooting on common issues
Resolve first-line queries relating to:
Windows OS and basic server environments
Microsoft 365 (Email, Teams, SharePoint, OneDrive)
Hardware (laptops, desktops, printers)
Basic networking issues (Wi-Fi, connectivity)
Guide users through step-by-step fixes where appropriate
Carry out routine tasks such as password resets and user
1st Line Support Engineer in Eastbourne employer: A1 People Careers
Join a dynamic team as a Solutions Technician where your technical expertise will be valued and your contributions will directly impact client satisfaction. With a strong emphasis on collaboration, continuous learning, and a supportive work culture, this role offers excellent opportunities for personal and professional growth. Located in a vibrant area, the company fosters an environment that encourages innovation and teamwork, making it an ideal place for those looking to make a meaningful difference in technology solutions.
