At a Glance
- Tasks: Support the Sales Team with admin duties and customer interactions.
- Company: Join a family-run business that values its people.
- Benefits: Enjoy competitive salary, 30 days leave, and private healthcare.
- Other info: Great opportunity to learn and grow in a supportive environment.
- Why this job: Be part of a dynamic team and enhance your organisational skills.
- Qualifications: Strong communication, IT skills, and a knack for customer service.
Supporting the Sales Team with administrative duties including arranging on-sites, off-sites, and exchanges of containers.
- Setting up customer direct debits and chasing payment where required.
- Responsible for creating and issuing customer waste reports each month.
- Managing the Sales Team’s diaries and booking client meetings.
- Utilising the internal CRM system to log customer information.
- Applying to local authorities for customer permits when required.
- Upselling WRC’s service offerings where possible.
- Managing several inboxes to ensure all customer queries are dealt with accordingly.
- Proficient user of Microsoft packages.
- Taking payments from customers over the phone.
- General office duties including managing incoming calls and emails and directing them when required.
Requirements of the Role:
- A highly organised individual with excellent attention to detail.
- Excellent written and verbal communication skills.
- Strong IT skills and experience utilising Microsoft programmes (Microsoft Word and Excel).
- Adaptable and willingness to learn new skills on the job.
- Strong telephone manner.
- Confident in dealing with customers and managing enquiries.
- Good customer service skills.
- Ability to manage diaries in accordance with internal and external demands.
- The ability to develop and maintain quality customer relationships.
What we offer:
- A competitive salary demonstrable with experience.
- 30 days of annual leave (including public holidays).
- Private healthcare insurance.
- Retail and leisure discounts.
sales support administrator in Renfrew employer: A1 Jobs Ltd
At WRC, we pride ourselves on being a family-run business that genuinely values its employees, offering a supportive work culture where your contributions are recognised and rewarded. As a Sales Support Administrator, you will enjoy a competitive salary, generous annual leave, and private healthcare, alongside opportunities for personal growth and development in a dynamic environment. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to build meaningful relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land sales support administrator in Renfrew
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at A1 Jobs Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like A1 Jobs Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace sales support administrator in Renfrew
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to A1 Jobs Ltd:Your cover letter is your chance to shine! Tell us why you want to work at A1 Jobs Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at A1 Jobs Ltd!
How to prepare for a job interview at A1 Jobs Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
