Senior IT Project Manager | S4 | Chief Information & Resilience office | Milton Keynes Country: United Kingdom
IT STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a robust risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that our work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms.
THE DIFFERENCE YOU MAKE
- Own the Project Portfolio for Chief Information & Resilience Office (CIRO) by driving end-to-end delivery of complex IT and infrastructure projects, ensuring outcomes are achieved within agreed scope, budget, timelines, quality standards and risk appetite.
- Drive portfolio governance and reporting across IT projects, providing clear visibility of milestones, risks, issues, financial performance, dependencies and delivery outcomes to senior stakeholders.
- Mobilise discovery taskforces for new initiatives, create delivery plans and executive updates and reporting.
- Own and lead the Quality Assurance governance process and ensure full compliance for CIRO projects, including any Global Assurance requirements.
- Provide service management of technology demand, including translation of business requirements into deliverable initiatives and prioritisation and coordination of infrastructure provisioning activities to support strategic and operational objectives.
- Own the infrastructure demand pipeline, working with Global Tech Hub (GTH), architecture, engineering and operational teams to assess capacity, resource requirements, dependencies and delivery feasibility.
- Establish and maintain effective stakeholder relationships across business, technology, GTH, third-party suppliers and external partners to ensure alignment and successful delivery of change.
- Provide effective service management oversight, ensuring delivered solutions transition smoothly into live service, with agreed support models, operational readiness and service performance measures in place.
- Proactively challenge and facilitate issue resolution, unblocking and escalating as required and in a timeous manner to ensure delivery and execution of projects and demand requests remain on track.
- Lead resource planning and allocation across projects and demand requests, balancing competing priorities to optimise delivery capacity and business value.
- Proactively identify, assess and manage project, operational and service risks, ensuring appropriate controls, escalation routes and remediation plans are implemented.
- Promote continuous improvement across project delivery, demand management and service management processes, embedding best practice methodologies, governance standards and operational efficiencies.
- Act as a culture and people leader, fostering collaboration, accountability, inclusivity and high performance whilst developing team capability and promoting Santander's Risk Pro and TEAMS behaviours.
- Manage the people and culture governance calendar, including setting agendas and coordinating CIRO Town Halls, Monthly Managers' Meetings and ad-hoc requirements for People Managers across CIRO.
WHAT YOU'LL BRING
Professional Experience
Senior IT Project Manager | S4 | Chief Information & Resilience office | Milton Keynes employer: A01 Santander UK plc
A01 Santander UK plc is committed to a customer-centric transformation that values innovation and bold thinking. The company fosters a strong risk culture, encouraging all professionals to take a proactive approach toward risk management. Employees have the opportunity to grow and learn in a dynamic environment that emphasizes making a real difference for customers and businesses alike.
