At a Glance
- Tasks: Provide IT support and manage infrastructure across multiple sites.
- Company: Join a dynamic team in a fast-paced tech environment.
- Benefits: Enjoy a competitive salary, generous holiday, and medical cash back plan.
- Other info: Opportunity for growth in a collaborative and innovative workplace.
- Why this job: Make a real difference by solving complex IT issues and implementing new technologies.
- Qualifications: Experience in IT support and strong knowledge of Microsoft systems required.
The predicted salary is between 38250 - 46750 £ per year.
This is a full-time, fully office based role. Reporting to the IT Manager, you will provide technical support and infrastructure administration across a diverse multi-site environment. You will be responsible for resolving IT issues, maintaining core business systems, and assisting with the implementation of new technologies across the Group.
The successful candidate will be comfortable working independently, troubleshooting complex issues, and engaging with users at all levels of the organisation.
Key Responsibilities
- Troubleshoot and resolve hardware, software, network and infrastructure issues.
- Support and administer Microsoft 365 services, Teams, OneDrive and SharePoint.
- Configure and maintain network infrastructure including switches, wireless networks.
- Support and administer telephone and PBX systems, including user provisioning and deployment.
- Manage endpoint devices including desktops, laptops, mobile devices and printers.
- Maintain technical documentation and support procedures.
Essential Skills & Experience
- Previous experience in a 2nd Line Support, Infrastructure Support or Systems Engineer role.
- Strong knowledge of Microsoft Windows desktop and server operating systems.
- Knowledge of Active Directory, Group Policy and Microsoft Entra ID.
- Strong understanding of networking technologies including TCP/IP, DNS, DHCP, VLANs and VPNs.
- Experience diagnosing and resolving complex technical issues.
- Excellent communication skills.
- Full UK driving licence and willingness to travel between sites when required.
Desirable Skills & Experience
- SharePoint administration and management.
- Experience with VMware and/or other virtualisation platforms.
- Support and administration of IP telephony and PBX platforms.
- Microsoft Intune and endpoint management experience.
- Experience within a multi-site business environment.
Personal Attributes
- Strong problem-solving and analytical skills.
- Self-motivated with a proactive approach.
- Excellent attention to detail.
- Ability to work independently and as part of a team.
- Professional and customer-focused.
What We Offer
- Competitive salary.
- Salary sacrifice pension scheme.
- 28 Days a year Holiday (Inc Bank holidays).
- Medical cash back plan.
IT Support &Infrastructure Engineer in Clifton employer: A. W. Jenkinson Forest Products
A.W. Jenkinson Forest Products is an excellent employer, offering a supportive work environment at our Lockerbie site where teamwork and communication thrive. We prioritise employee growth through apprenticeship programmes, ensuring that even those with less experience can develop their skills while enjoying a full-time role with flexible hours. Our commitment to equal opportunities and comprehensive training makes us a rewarding place to build a career.
Contact Details:
A. W. Jenkinson Forest Products Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support &Infrastructure Engineer in Clifton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what A. W. Jenkinson Forest Products values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT Support &Infrastructure Engineer in Clifton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at A. W. Jenkinson Forest Products.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at A. W. Jenkinson Forest Products. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at A. W. Jenkinson Forest Products
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
