Weekend Client Relations & Facilities Coordinator

This is not a passive reception role. This is a high-responsibility weekend role combining front-of-house reception, admissions support, client relationship management, and end-of-day facilities upkeep. You will be the face and operational anchor of A-Team Academy at weekends. You will ensure that the academy continues to run professionally, smoothly, and to a high standard. This role is critical in protecting client experience, capturing admissions opportunities, and ensuring the physical environment is maintained to an excellent standard at all times.

You will be responsible for managing weekend operations across four key areas:

• Front Desk & Reception
  • Acting as the first point of contact for parents, students, and visitors
  • Handling calls, messages, and walk-ins professionally
  • Ensuring all enquiries are acknowledged and recorded
  • Maintaining a calm, organised reception environment
• Admissions Support
  • Capturing and logging all incoming enquiries
  • Conducting basic qualification of leads using set criteria
  • Forwarding qualified leads to the Admissions & Enrolment Executive
  • Ensuring no enquiries are missed, delayed, or lost
  • Supporting consultation booking where required
• Client Relations (Weekend Coverage)
  • Maintaining communication with existing parents and clients
  • Handling general queries with professionalism and care
  • Identifying issues and escalating urgent matters appropriately
  • Ensuring continuity of service when leadership is not on-site
  • Providing reassurance and clear communication to parents
• Facilities, Cleaning & End-of-Day Standards
  • Ensuring all teaching, reception, and communal areas are tidy and presentable
  • Resetting rooms after sessions (chairs, desks, equipment, materials)
  • Conducting a final end-of-day walkthrough checklist
  • Ensuring the academy is left in a professional, clean, and ready state for the next operating day

Success in this role is defined by consistency, ownership, and attention to detail. You will succeed if:

• All weekend enquiries are responded to promptly and accurately
• No leads or messages are missed or lost
• Parents feel supported and informed at all times
• Admissions opportunities are correctly captured and handed over
• The academy maintains a professional, welcoming presence throughout the weekend
• Issues are escalated appropriately without delay
• The academy is left clean, tidy, and fully reset at the end of each shift

Your performance will be measured across four core areas:

• Responsiveness & Communication
  • Average response time to enquiries (target: within 15–30 minutes during working hours)
  • Percentage of enquiries acknowledged and logged (target: 100%)
  • Communication quality score (internal review from admissions/management)
• Admissions Accuracy & Lead Handling
  • Lead capture accuracy (complete and correct enquiry information)
  • Percentage of enquiries correctly qualified and passed on (target: 90%+)
  • Number of missed or lost enquiries (target: zero)
  • Admissions team feedback on lead quality
• Client Experience
  • Parent satisfaction feedback (weekend-specific issues or comments)
  • Number of unresolved or escalated complaints (target: minimal and well-handled)
  • Speed and quality of escalation for urgent issues
  • Overall professionalism rating (internal review)
• Operational & Facilities Standards
  • End-of-day facilities checklist completion rate (target: 100%)
  • Cleanliness and presentation audit score (spot checks)
  • Number of facility-related issues reported due to poor upkeep
  • Consistency of room resets between sessions

We are looking for a highly reliable, organised, and detail-oriented individual who takes pride in maintaining high standards and delivering excellent customer service. The ideal candidate enjoys being in a busy, people-facing environment and is comfortable balancing communication, administration, and operational upkeep.

What matters most is your ability to:

• Communicate clearly and professionally
• Stay calm and organised in a busy environment
• Take ownership of tasks and follow through without supervision
• Maintain high standards of presentation and cleanliness
• Follow structured processes accurately
• Ensure nothing is missed or left unresolved

Essential Attributes:

• Strong communication and interpersonal skills
• High attention to detail
• Reliability and consistency
• Strong sense of responsibility and ownership
• Ability to multitask effectively
• Professional and friendly manner
• Comfortable with both people-facing and operational tasks
• Strong organisational discipline
• Pride in maintaining environment and standards

This Role Is NOT Suitable For Someone Who:

• Prefers purely administrative or desk-based work