At a Glance
- Tasks: Be the face of A-Team Academy, managing reception, admissions, and client relations on weekends.
- Company: Join a fast-growing education business with a commitment to high standards.
- Benefits: Competitive pay, structured training, and opportunities for career progression.
- Other info: Perfect for those who thrive in dynamic, people-focused roles.
- Why this job: Make a real impact by enhancing client experiences and maintaining a welcoming environment.
- Qualifications: Strong communication skills and a knack for multitasking in busy settings.
The predicted salary is between 12 - 15 £ per hour.
This is not a passive reception role. This is a high-responsibility weekend role combining front-of-house reception, admissions support, client relationship management, and end-of-day facilities upkeep. You will be the face and operational anchor of A-Team Academy at weekends. You will ensure that the academy continues to run professionally, smoothly, and to a high standard. This role is critical in protecting client experience, capturing admissions opportunities, and ensuring the physical environment is maintained to an excellent standard at all times.
You will be responsible for managing weekend operations across four key areas:
- Front Desk & Reception
- Acting as the first point of contact for parents, students, and visitors
- Handling calls, messages, and walk-ins professionally
- Ensuring all enquiries are acknowledged and recorded
- Maintaining a calm, organised reception environment
- Admissions Support
- Capturing and logging all incoming enquiries
- Conducting basic qualification of leads using set criteria
- Forwarding qualified leads to the Admissions & Enrolment Executive
- Ensuring no enquiries are missed, delayed, or lost
- Supporting consultation booking where required
- Client Relations (Weekend Coverage)
- Maintaining communication with existing parents and clients
- Handling general queries with professionalism and care
- Identifying issues and escalating urgent matters appropriately
- Ensuring continuity of service when leadership is not on-site
- Providing reassurance and clear communication to parents
- Facilities, Cleaning & End-of-Day Standards
- Ensuring all teaching, reception, and communal areas are tidy and presentable
- Resetting rooms after sessions (chairs, desks, equipment, materials)
- Conducting a final end-of-day walkthrough checklist
- Ensuring the academy is left in a professional, clean, and ready state for the next operating day
Success in this role is defined by consistency, ownership, and attention to detail. You will succeed if:
- All weekend enquiries are responded to promptly and accurately
- No leads or messages are missed or lost
- Parents feel supported and informed at all times
- Admissions opportunities are correctly captured and handed over
- The academy maintains a professional, welcoming presence throughout the weekend
- Issues are escalated appropriately without delay
- The academy is left clean, tidy, and fully reset at the end of each shift
Your performance will be measured across four core areas:
- Responsiveness & Communication
- Average response time to enquiries (target: within 15–30 minutes during working hours)
- Percentage of enquiries acknowledged and logged (target: 100%)
- Communication quality score (internal review from admissions/management)
- Admissions Accuracy & Lead Handling
- Lead capture accuracy (complete and correct enquiry information)
- Percentage of enquiries correctly qualified and passed on (target: 90%+)
- Number of missed or lost enquiries (target: zero)
- Admissions team feedback on lead quality
- Client Experience
- Parent satisfaction feedback (weekend-specific issues or comments)
- Number of unresolved or escalated complaints (target: minimal and well-handled)
- Speed and quality of escalation for urgent issues
- Overall professionalism rating (internal review)
- Operational & Facilities Standards
- End-of-day facilities checklist completion rate (target: 100%)
- Cleanliness and presentation audit score (spot checks)
- Number of facility-related issues reported due to poor upkeep
- Consistency of room resets between sessions
We are looking for a highly reliable, organised, and detail-oriented individual who takes pride in maintaining high standards and delivering excellent customer service. The ideal candidate enjoys being in a busy, people-facing environment and is comfortable balancing communication, administration, and operational upkeep.
You may come from backgrounds such as:
- Reception or front-of-house roles
- Hospitality or hotel environments
- Customer service or client support roles
- School or education administration
- Facilities support or caretaking roles with customer interaction
What matters most is your ability to:
- Communicate clearly and professionally
- Stay calm and organised in a busy environment
- Take ownership of tasks and follow through without supervision
- Maintain high standards of presentation and cleanliness
- Follow structured processes accurately
- Ensure nothing is missed or left unresolved
Essential Attributes
- Strong communication and interpersonal skills
- High attention to detail
- Reliability and consistency
- Strong sense of responsibility and ownership
- Ability to multitask effectively
- Professional and friendly manner
- Comfortable with both people-facing and operational tasks
- Strong organisational discipline
- Pride in maintaining environment and standards
This Role Is NOT Suitable For Someone Who:
- Prefers purely administrative or desk-based work
- Is uncomfortable with responsibility for both people and environment
- Struggles to manage multiple tasks at once
- Needs constant supervision or direction
- Does not take initiative to maintain standards
- Avoids physical upkeep or cleaning responsibilities
What We Offer
- Competitive hourly rate or salary package depending on hours
- Structured training and clear operational procedures
- Experience across admissions, client relations, and operations
- Opportunity for progression into admissions or operations roles
- A professional, high-standard working environment
- Exposure to a fast-growing education business
Interview Process
Shortlisted candidates will be invited to interview in July 2026. The process will include practical scenario-based assessments covering communication, admissions handling, prioritisation, and operational judgement. Successful candidates will begin structured training and onboarding in August 2026.
Application Process
We are looking for individuals who take pride in responsibility, attention to detail, and maintaining high standards across both customer experience and operational environment.
Weekend Client Relations & Facilities Coordinator in Birmingham employer: A Team Academy
At A-Team Academy, we pride ourselves on fostering a dynamic and supportive work culture that values reliability, professionalism, and attention to detail. As a Weekend Client Relations & Facilities Coordinator, you will enjoy competitive pay, structured training, and clear pathways for career progression within our fast-growing education business, all while contributing to a welcoming environment for our clients and students. Join us in making a meaningful impact every weekend, ensuring that our academy operates smoothly and maintains the highest standards of service.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Client Relations & Facilities Coordinator in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like A Team Academy and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at A Team Academy and let us see your personality shine through!
We think you need these skills to ace Weekend Client Relations & Facilities Coordinator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and A Team Academy.
Get Familiar with Our Brand:Before applying, take some time to learn about A Team Academy and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at A Team Academy
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress A Team Academy.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which A Team Academy will surely appreciate.
